Sr. Specialist Technology – Telecom

Details

• Department: Infrastructure Telecommunications
• Schedule: Full Time Monday – Friday 8-5pm CT
• Location: Remote

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

• Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.

Responsibilities

Role Purpose

The Sr. Solution Engineer provides technical support for carrier solution designs and circuit changes in support of ministry telecom expense management. Additionally, the Sr. Solution Engineer supports the Manager of Solution Engineering and Engineering team in support of carrier network changes. 

Functional Responsibilities

• Solution Design, Build and Deploy
• Reviews and approves Low Level Design documentation and configurations developed by Managed Service Providers (MSPs) and telephone carrier partners
• Manages the deployment of technical solutions and the technical teams in implementing the carrier trunking changes; maintains the capability to develop detailed solution designs with the architecture team
• Supports research, planning, and recommendation of hardware and software choices for ministry and national voice trunking, carrier, and wireless E911 solutions
• Interfaces with Solution Architects within Telecom and partners with Vendors to develop detailed Bill of Materials (BOMs) for hardware and software requirements
• Assists the engineering team when needed for test case development for Unit, QA and System Integration testing to ensure error-free viability of the solution in the production environment
• Partners with BAs and power users to develop and oversee UAT including test case development and test results evaluation; manages defect escalation and business impact analysis
• Identifies measurement criteria and metrics where appropriate to ensure that the system/solution is performing adequately according to the prescribed specifications; collaborates with Service Delivery Managers to review anomalies and resolve root cause of issues
• Participates in planning initiatives, feasibility studies, cost/benefit analyses, new systems design, detailed project workplan and effort development, and implementation timelines
• Provides input for the development of detailed project work plans and effort estimates for solution development
• Communicates technical requirements in enough detail to IT stakeholders across domains, and conversely communicates technical solutions with BAs in non-technical terminology
• Understands and follows corporate architectural guidelines, standards and policies
• Facilitates interactions between MSPs / 3rd party vendors and internal service delivery team as necessary for technical support related to transition of changes into production
• Prepares change management playbooks for implementing platforms from the design phase into the deployment phase
• Assists with building and maintaining an accurate Configuration Item inventory of telephony systems and components in the CMDB
• Technical Support
• Stays abreast with industry best practices for infrastructure or application area of focus and supports continuous improvement activities to increase the cost effectiveness and/or quality of delivery of related services
• Assists in selection of tools that are required to support the service tower/domain for monitoring and measurement of metrics and compliance with service levels, or user expectations
• Produces technical documents that describe the appropriate functions and features of services/solution
• Provides financial input on department or project budgets, capital expenditures or other cost estimates as requested for new and current carrier services
• Provides and analyzes trunking and billing usage reports to find potential cost savings and efficiencies
• Able to interpret provider customer service records and telecom billing invoices
• Engages users to understand symptoms, and identifies potential root causes of user issues and dissatisfaction

Leadership/Interpersonal Skills

• Facilitates resolution of issues through creative solutioning, open exchange of information and viewpoints and influence; uses negotiation skills when appropriate
• Listens carefully to understand various points of view and conveys understanding of the comments and questions of others
• Writes clearly and succinctly in a variety of communication settings and styles while tailoring the messaging based on audience
• Builds trust and respect with key stakeholders and gains support for change
• Demonstrates proactive behaviors and self-management techniques, including but not limited to, working efficiently, demonstrating adaptability and setting goals
• Brings appropriate individuals together to accomplish business objectives; facilitate access to critical competencies; knows who to call/involve

Qualifications: Education and Work Experience

• BS in Computer science, engineering or related field or an equivalent combination of education and/or experience preferred
• 5+ years of experience in designing and deploying technical solutions in a large-scale complex environment
• Previous experience with overseeing managed service providers for building and deploying technical solutions, and managing successfully to outcomes is preferred
• Possess breadth of knowledge and experience in multiple domains of information systems (e.g., servers, storage, database, middleware, application technologies, networking, security)
• Healthcare provider industry experience is preferred

Requirements

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate’s degree/Bachelor’s degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required. 2 years of leadership or management experience preferred.

Additional Preferences

No additional preferences.

Why Join Our Team

When you join Ascension, you join a team of over 134,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

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Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

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