Field Service Technician – Fiber and Construction

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. We continue to grow in our industry by ensuring all employees possess the following core competencies: customer focused, team player, engaged, ethical, strong communication skills, and works safely.

This position will be focusing primarily on our Energy Systems line of business, which include telecommunications, IT, uninterruptible power supplies (UPS), utilities and switchgear, security, emergency lighting and general electronics. Some of the reserve power brands include PowerSafe,DataSafe, and Genesis. Our extensive product range serves a variety of reserve power applications and consistently delivers the most effective, powerful and reliable batteries available.

Job Purpose

As a result of our continuing growth, we require a seasoned FIELD SERVICE TECHNICIAN – FIBER and CONSTRUCTION.

Reporting to the Field Service Manager, the Field Service Technician is responsible for the installation and servicing of Alpha products, primarily associated with fiber optic and network equipment at customer locations. Ensuring customer satisfaction with our products and services will be critical to the revenue growth of the company.

Essential Duties and Responsibilities

• Fiber splicing in outside plant enclosures, adding new cables, splicing single fiber, Ribbon fibers
• Knowledgeable in CWDM and DWDM technologies
• Splicing inside commercial buildings, run inhouse fiber to customer suites
• Running Patch cords in Headend/CO’s, activating equipment, speed tests
• Enclosure Changeouts/Fiber Cutovers, Pole Moves, Maintenance window work (2am-6am)
• Installation, set-up and repair of Alpha products in the CATV, telecommunications, power, and mobility industries, including associated fiber optic and network equipment in various construction projects and existing long haul networks.
• Perform network splicing and certification as well as circuit testing.
• Respond to corrective network problems, performing effective and efficient problem analysis, rapid troubleshooting diagnosis and prompt repair of equipment to ensure service restoral objectives are met
• Plan and implement preventative maintenance routines to ensure network standards of performance are met
• Perform cutovers and upgrades on the network as directed by work orders
• Test, research and implement all new equipment and test equipment and processes into network construction
• Work with our Technical Service team members to ensure that services provided are consistent with service commitments made to customers during the service/sales process.
• Repair power/control modules and complete assemblies
• Testing and troubleshooting of products and service for proper diagnosis.
• Ensure required information is reported to the correct parties in a timely, accurate and professional manner
• Accurately prepare and complete concise reports relating to repair data: materials used, time, flat rate.

Essential Duties and Responsibilities Cont.

• Place Power equipment, including concrete drilling, cable placement and connections for both AC and DC.
• Remove and Replace large DC Lead Acid, lithium and Gel batteries.
• Place Alternative Energy equipment including solar panels and associated equipment.
• Perform field service work under the direction of the Technical Service Team.
• Perform customer/partner training on repair practices and system operation.
• Perform other duties with minimal supervision and priority as needed.
• Coordinate many activities on site including site surveys, cabling (electrical and optical), power, and equipment installation
• Perform appropriate tests in most signaling platforms including small to medium sized PBX, DS-0 through DS-3, and OC-3 to DWDM and CWDM

Qualifications

• Diploma of Technology or B.Eng in Electrical Engineering
• Experience working in the field doing installation, maintenance and repair is required
• 5 – 10 years’ experience in the CATV, telecommunications and/or power industries highly desirable.
• Fiber optic and coaxial experience desirable
• Red Seal Construction and Maintenance Electrician is an asset
• Ability to work at heights over 30ft
• Ability to use fiber test equipment, OTDR, Spectrum Analyzer, Light Identifier, Power Source, etc.
• Ability to lift equipment/ladders up to 75lbs (assisted)
• Experience in the installation and maintenance of three phase power equipment.
• Experience in the installation of DC power equipment and batteries.
• Excellent English speaking/communication skills required (verbal and written).
• Ability to work independently with minimal supervision.
• Strong computer skills using MS Word, Excel, Power Point and Outlook
• Valid Driver’s License is required

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/M/F/Vets/Disabled

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