Jr. Telecommunications Analyst

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility. As the Junior Telecommunications Analyst you will provide technical assistance for telecommunications equipment, service upgrades, incident response and maintenance activities. You will create and update knowledge base information and will support and collaborate with senior team members in fulfilling business objectives.

Technologies you have experience with:

• You have experience with Office 365.

• You have experience with Genesys Cloud.

• You have experience with Cisco Video Hardware.

What you’re responsible for:

• Supporting telecommunications activities around office relocations, changes and new implementations with multiple vendor groups and internal business partners.

• Reviewing system status reports, coordinating with vendor technicians to identify capacity and system integrity concerns and reporting findings to management.

• Assisting users in the event of system outages and system performance issues and escalating telecommunication and network service incidents to the appropriate support team.

• Assisting with the documentation and maintenance of procedures for software and hardware support.

• Updating and maintaining knowledge base articles to ensure the information is relevant and accurate.

What to expect:

• Extended work hours, including evenings and weekends, will be required.

• Rotational on-call schedule, with shifts during evenings and weekends.

• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

To be successful:

• You influence change and are committed to continuous improvement, in order to exceed client expectations. 

• You leverage critical thinking skills to identify problems and proactively propose solutions.

• Your strong communication skills allow you to clearly convey messages. 

• You’re an effective team player who shares knowledge to support your peers.

To join our team:

• You have 1-3 years of experience in a technical environment or a related field.

• You have completed post-secondary education in Information Technology or a related discipline.

What we offer:

• Training and development opportunities to grow your career with one of Canada’s Best Employers. 

• Flexible work options to support personal and family needs. 

• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. 

• Volunteer opportunities to give back to your community.

Job Type: Full-time

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program