AVP, Network Services

Number of Positions: 1

Language: This role operates in English.

Work Model: Hybrid

Additional Information:
The work location for this role is flexible to Guelph, Burlington, and Mississauga.

Our infrastructure teams are executing on state-of-the-art cloud-based technology approaches to power business strategies. They are connecting concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility. As the Associate Vice President of Network Services, you will guide the enterprise modernizations and operations for network services and telecommunications, participate in broad aspects of Information Technology (IT) infrastructure operations, manage special projects/deployments, oversee ongoing maintenance, ensure systems reliability, and champion best practices and processes. The AVP, Network Services will develop trusted relationships with stakeholders across the organization and partner closely with vendors.

What you’re responsible for:

• Meaningfully contributing to the development and enhancement of strategic plans ensuring alignment to the business, while monitoring changes in existing technologies and proactively planning to implement technology advances that optimize service delivery.

• Steering and championing the successful execution of complex network services and telecommunications projects including the implementation of a modernized Cloud based telephony project leveraging Genesys, and the implementation of the infrastructure collaboration capabilities for a state-of-the-art new corporate office build project.

• Overseeing and elevating network services and telecommunications infrastructure operations to ensure the providence of a high performing, reliable and cost-efficient cloud environment, while supporting Business Continuity.

• Developing and governing the annual operating budget, monitoring service contracts and evaluating key performance indicators vendor.

• Set and execute on the strategic direction for the integration of new tools to support our business partners; and identifying cost optimization opportunities to leverage our scale.

• Leading and engaging your team to deliver strategic objectives through effective coaching and mentoring, identifying and developing emerging talent, and fostering an innovative, collaborative, and agile culture.

What to expect:

• You will travel occasionally.

• You are required to have your own vehicle, valid driver’s license and insurance.

• As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.

• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

To be successful:

• You initiate new strategies to capitalize on opportunities and lead the implementation of organizational change.

• You integrate complex information to identify solutions or solve problems and apply a strategic mindset to adjust business plans.

• You foster innovation and continuous improvement with a focus on client experience.

• You create a high-performance culture through alignment of your team’s work with organizational goals and successfully convey messages with a sense of positive advocacy.

• You develop others to ensure the evolving needs of the organization will be met and build effective relationships to achieve key business objectives.

To join our team:

• You have 10 years of progressive experience in IT, including some experience managing a Development and Operations (DevOps), Site Reliability Engineering (SRE), or Production Engineering team.

• You have completed a post-secondary degree in Information Technology, Computer Science, Business Administration or a related field.

• You have experience guiding complex infrastructure operations, championing and providing oversight to cloud projects, and managing vendor contracts and relationships.

• You have working knowledge of Tele-Communication platforms (ex. Genesys), underlying technical underpinnings of network and voice systems.

• You have working knowledge of cloud network technologies and operations including some knowledge of Microsoft Azure and Amazon AWS. Having Software as a Service (SaaS) and Zero Trust Network experience is an asset.

What we offer:

• Training and development opportunities to grow your career with one of Canada’s Best Employers.

• Flexible work options and paid time off to support your personal and family needs.

• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

• Paid volunteer days to give back to your community.

• A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

Job Type: Full-time

Additional pay:

• Bonus pay

Benefits:

• Paid time off
• Wellness program