Mitchell International

  • Contract
  • Anywhere

San Diego, CA


Company Overview:


The Enlyte Family of Businesses

Mitchell | Genex | Coventry
Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Job Description :


This is a full-time, remote position that can be located anywhere in the U.S.
Directs the planning and coordination of NICE, Intrado, Rightfax, and Webex environments and any system integrations to these environments in functional areas across all aspects of the organization. Provides leadership and governance for key functionality needs including voice, CTI, Omni channel and automation. Prepares and presents project proposals to management and user departments. Establishes administrative documentation requirements. Reviews current status of system applications and prepares recommendations for system improvements. Using best practices, Monitors design process and prepares reports on system projects. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Will manage run the business activities as well as project-based work in conjunction with internal and outsourcing functions.
  • Presents annual business plan for new projects including technical debt and platform health check
  • Assign and delegate project work to team members and project management resources
  • Telecom applications project sponsorship – build project business case and project charter with business leaders
  • Telecom product owner and manager of product roadmap, system health, technical debt audit
  • Regular, proactive, ongoing communications with business leaders
  • Lead product governance across NICE and telephony platforms across the enterprise
  • Maintain run the business requests and incident management for the NICE and telephony platforms
  • Conduct Quarterly Business Reviews with Enterprise and Telecom vendors relationship
Job Complexity:
  • Experienced leadership required for multifaceted environment
  • Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect immediate organization(s).
  • Responsible for metrics, SLAs and reporting
  • Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems. Develops and administers schedules, performance requirements.
  • Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. Often must lead a cooperative effort among members of a project team.

Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science or related work experience
  • 3-5 years hands on experience with PBX, IVR, ACD, Omni channel, and other telecom systems
  • Minimum of 3 years managing a team
  • Excellent interpersonal and written/oral communication skills.
  • Detail-oriented, with strong problem-solving skills.
  • Excellent project management and organizational skills and ability to multitask.

Benefits : We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. If you are a Colorado resident, you may request additional information about the compensation for this role by emailing: [email protected] for assistance. The Company is an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. The Company does not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. #LI-FP1 #LI-Remote #MIT

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