Tampa, FL
Anything is paw-sible when working within the vet industry!
Animals and electronics may not always be best friends but at pute.us, they work hand and hand. pute.us is the leading veterinary specific IT concierge solution focused on the customers experience. Part of the pute.us experience is our advance VoIP phone. Like all technology, there will come a need where the customer has feedback or troubleshooting issues. This is where you come in!
Animals and electronics may not always be best friends but at pute.us, they work hand and hand. pute.us is the leading veterinary specific IT concierge solution focused on the customers experience. Part of the pute.us experience is our advance VoIP phone. Like all technology, there will come a need where the customer has feedback or troubleshooting issues. This is where you come in!
Main Purpose and Scope of Job
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Act as first line of support for incoming issues for pute.us Telephony Program members.
Duties and Key Responsibilities
- Troubleshoot network communication issues/ensure optimal PTP system performance
- Troubleshoot incoming issues with the PTP system to the best of tech’s ability.
- Train and advise clients on phone system use.
- Make minor configuration changes to PTP systems
- Follow up with PTP clients on resolution of ongoing issues
General Responsibilities
- Maintain the ticket queue to be sure that tickets are assigned correctly and reached out to in a timely manner
- Maintain thorough notes in the ticketing system on client concerns and resolutions
- Assist team members as needed to complete task and provide guidance when able
- Working with clients to educate them as needed while working with them to resolve technical concerns
- Build client relationships by providing excellent customer service
- Work with clients and vendor to install router by collecting necessary data, transfer data to vendor order form, configuration of router, scheduling and assisting vendor installation.
- Work with clients to gather VoIP phone system install information via design session, complete documentation, coordinate install schedule with customer and vendor.
- Gather the necessary client information for the successful porting of telephone numbers.
Available Optional Benefits
- Medical/Vision/Dental
- Health Savings Account (HSA)
- Life Insurance
- Long Term Disability
- 401k
Employment Location
This job is 100% remote. Accepting applications from all states of residency
9am – 6pm EST
Quick Apply
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