TELUS
Princeton, British Columbia, CA Keremeos, British Columbia, CA
Req ID: 27397
Jobs by Category: IBU-LOA
Job Function: IBU – Internal Jobs Only
Status: Full Time
Schedule: Regular
Posting Date: Jun 28, 2022
- This job will be unposted 14 days after the posting date above
Description
Job Posting Restriction: This posting is restricted to team members headquartered in Alberta and British Columbia
Job Posting Start and End Date: 2022-06-27 to 2022-07-11
NOTES:
Successful candidates will be offered the position on the condition that the mandatory Working Aloft course be successfully completed within 15 days of commencing the Service Technician role. In the event the course is not successfully completed as required, the candidate will be returned to their prior role
To be considered on this posting, applicants are required to obtain a Security Alarm Installer License from the applicable provincial government
As outlined in Article A15, this position does not qualify for transfer assistance
KEY PURPOSE:
To perform installation and repair functions related to telecom products and services for residential and business customers
MAIN RESPONSIBILITIES:
Technical
Install, diagnose, and repair residential and business voice & data services and applications
Customer Contact
Explain/discuss details regarding progress, issues, applicable charges and promote products and services
As a trusted solutions advisor you will be required to highlight any sales opportunities from our growing suite of home products and services designed to help our customers get the best out of their TELUS experience
Administration
Provide information on job status
Prepare time and expense reports
RESULTS OR OUTCOMES:
Work is performed to meet company quality standards within defined time requirements
Administration responsibilities are completed accurately and timely
The posting of performance related data is standard for this position and is an important component to achieving high performance
Qualifications
Graduate of a 2 year program considered an asset (ie: Telecom)
Successful experience in a sales role and/or customer service environment considered an asset
Must have mechanical ability
Must have analytical ability
Must have the ability to do fine, precise work with their hands
Must be willing and able to work aloft including poles
Must be willing to work in any weather conditions
Must have a Valid Class 5 Driver’s License
Must be willing and able to work in confined spaces
Must be willing and able to work on bridges, towers or other fixtures at a height of 20 meters or more above the ground or water level
Must be able to operate hand and power tools, and test equipment
Normal colour vision to work with colour-coded wiring
Ability to manage a physically demanding workload
Demonstrated effective decision-making skills while under limited supervision
Must be willing and able to work in locations that preclude your ability to return home, on an as required basis
Must follow safe work practices and abide by all safety rules and regulations
Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs
Must be able to understand and effectively perform work in accordance with published work plans
Must be willing to travel in small aircraft, aerial tramways, helicopters etc
Must be willing to travel and/or operate snow cats
Ability to travel outside of Canada as required
Must be willing to work in cross-functional areas such as network, access and service
Must possess Personal Computer navigational skills
Demonstrated professional oral and written communications skills
Fluent in English
Self-motivated, work well with minimal or no direct supervision
Ability to effectively handle both favourable and unfavourable customer interactions
Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
Ability to work effectively in a team environment and collaboratively with other departments
Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
Demonstrated ability in planning and organizing to meet scheduled deadlines
Commit to continuous learning
Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams
Must meet applicable testing requirements
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