Telecom Manager in Philadelphia, Pennsylvania

Job Description

The Telecom Manager is responsible for the overall day-to-day operations of Global Telecom-supported technologies, services, and the technical team. Must have technical expertise in various aspects of telecom, unified communications, and expense management. Must have strong leadership skills, communication skills, and project management experience.

Job Responsibilities

• Manage day-to-day operations involving unified communication systems, carrier services, vendors, and infrastructure technologies.

• Manage a wide variety of UC & Telephony systems including PBX/VoIP systems, SIP services, IVRs, Auto attendants, call accounting, Genesys contact centers, Microsoft Teams, conferencing, fax systems, wireless, IOT, cloud platforms and emerging technologies.

• Responsible for the management, administration, and reporting of the call accounting system database, upgrades, reports, and charge-outs.

• Responsible for providing infrastructure cabling designs and guidance

• Responsible for working with telco carriers & internal TEM team on provisioning circuits, port orders, and MACDs.

• Responsible for managing the technical team, on-call rotation schedules, service now ticket queues, project deliverables, and timelines.

• Responsible for developing, refining, and testing business continuity strategies for continuous process improvements and to minimize system down time. Own problem resolutions and risks mitigation

• Assist with telecom budgets, quotes, and overall vendor management.

• Must comply with change management processes and operational procedures.

• Responsible for performance reviews, performance management and goal setting.

• Aramark has various operations running 24x7x365. This role is required to oversee urgent and escalated issues and ensure that matters are handled and resolved.

• Perform other duties as assigned and required

The job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications

• BA/BS degree from an accredited college or university in information technology, computer science, MIS, telecommunications, business administration or combine education with equivalent work experience.

• 6+ years in a supervisory, management or leadership role demonstrating increasing telecommunications and IT responsibilities.

• 6+ hands-onnds on telecommunications administration covering the following technologies: PBX systems, call accounting, IVRs, Auto Attendants, Audio/Visual, VoIP, Contact Centers, cabling voice & data infrastructures, cellular services, network moni,toring and troubleshooting.

• 3+ years in converged & emerging technologies such as SIP, cloud-based services, IOT, Microsoft O365 and cloud services.

• Strong understanding of project management methodologies.

• Excellent communication, interpersonal, creativity and organizational skills.

• Specific technology exposure: Avaya, Cisco, Microsoft Teams, Genesys, Telesoft, Sakon, Sonus/Ribbon SBC & AWS.

• Must be proficient in Microsoft Excel, Word, Powerpoint and Visio.

• Proficient in networking fundamentals, concepts and protocols to include qos, voip, SIP, Lan/Wan/SD-Wan, mpls, bgp, tcp/ip, udp,

This location requires employees to be vaccinated against Covid-19

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you’re pursuing – a new challenge, a sense of belonging, or just a great place to work – our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran

Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.