Astound Broadband Powered by Wave

Position Overview:

Astound Broadband Powered by Wave is currently searching for a Network Support (CNOC) Technician I for our Applications, Systems and Network Operations Department. The Commercial Network Operations Center is responsible for monitoring and response of service related issues impacting customers in order to expedite repair and minimize negative customer experience. The Operations department is a 24/7 service provider for the organization.

The CNOC Technician I provides 24/7 trouble isolation and remote restoration for Commercial customers services as they connect to the Astound Broadband Powered by Wave network. These include, but are not limited to detection, ticketing and triaging of switch, network, transport, or systems faults across multiple technologies on the Voice, Video and Data and Power Plant network. The CNOC Technician I utilizes all available OSS platforms and tools to perform isolate, repair or restore faults for Enterprise Customer networks. Additionally, the CNOC Surveillance Technician I will maintain strong situational awareness of changes being performed throughout the core network through a solid change management process. This position reports directly to the CNOC Manager/Supervisor and has no supervisory responsibilities.

The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. The company reserves the right to modify or change the duties or essential functions of this job at any time.

The compensation range for this position is $20.40 – 21.38/hour.

The primary position responsibilities will include, but are not limited to:

• Triage commercial services and equipment for outages and performance issues
• Isolate and identify cause of faults for customer network related issues
• Remote restore/reroute competencies
• Perform equipment checks remotely using automated monitoring tools in accordance with established policies and procedures
• Properly assess impact to core network/services and resulting impact to Customers and escalate appropriately
• Interface directly with Internal and External Enterprise Engineers/Technicians
• Event Escalation
• Reporting
• Support of hosted voice services

The ideal person for the role will:

• Ensure accuracy and completion of work performed and evaluate the effectiveness of results, in conjunction with team leads or management staff
• Maintain a good working image to Customers and the community with regard to personal presentation, communication, and caliber of work effort
• Punctual, regular, and consistent attendance
• Availability to work any shift in a 24/7/365 environment
• Work in a strong team environment

Our ideal candidate will possess:

• Telecom or MSO Network Operations Center experience preferred, along with 3 or more years technical experience in a telecommunications, network, cable, or related industry.
• Strong verbal, written, and interpersonal communication skills
• Sound ability to analyze issues
• Proven experience and detailed knowledge in supporting Network protocols and networking technologies, HFC plant and system delivery, and VoIP platforms
• RF Network troubleshooting
• Network protocols
• Basic Linux Commands
• LANs and Wans
• OSI model
• Subnetting and routing
• Cisco iOS software
• Power Plant Comprehension – Generator, UPS, Battery, Commercial, ATS
• Hardware configuration
• Remote–Restore & Alternate routing Understanding & Execution
• Monitoring, Issue Management, Communication
• Use of NOC tools for issue identification and escalation
• Critical Thinking Skills
• Microsoft Office

Is this the career opportunity you’ve been searching for? Yes? Then let us know about you – apply now!

Qualifications

Education

Preferred:

• Telecom and/or MSO experience is a plus.
• Equivalent experience or equivalent/related vendor certification preferred

Travel:

• 0%

Compensation:

• The compensation range for this position is $20.40 – 21.38/hour.

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)