Telecommunicator I

Hourly Rate: $18.64/hr. or higher, commensurate with experience and/or education 
The Telecommunicator I maintains communications via radio with on-duty police officers and security guards and monitors security and safety systems at the university. The Telecommunicator answers emergency and non-emergency telephone calls, provides assistance to walk in clients, and monitors safety and security systems.

DUTIES

• Answers emergency and non-emergency phone calls and coordinates the response of law enforcement officers
• Monitor various security and safety systems to ensure a safe environment for all who visit the campus
• Communicates with officers as they patrol the campus as necessary
• Uses a range of computer systems, entering, updating, and recovering data as necessary
• Adheres to and communicates changing safety policies as necessary
• Serves as a point of contact after hours and on weekends for all university related inquiries
• Attends to faculty, staff, and students who visit the walk up window

MARGINAL DUTIES

• Performs all other duties as assigned

SUPERVISORY RESPONSIBILITIES

Direct Reports: None

Delegation of Work: N/A

Supervision Given: None

KNOWLEDGE, SKILLS, AND ABILITIES 

Knowledge:

• Knowledge of the principles of working as a Telecommunicator in a higher education environment

Skills:

• Excellent communications skills
• Strong customer care skills

Abilities:

• Ability to type a minimum of 30wpm
• Ability to operate radio and communications systems
• Ability to listen
• Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community

WORK LOCATION AND PHYSICAL DEMANDS

Primary Work Location: Works in an office environment that operates 8 to 12 hour shifts on a 24/7/365 basis

Physical Demands: Work is normally performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements. Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks. Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors.

EEO/AA

 

Qualifications

 

Required Education: High School Diploma or equivalent

Required Experience: Minimum of one (1) year of related job experience

License/Certification: TCOLE and TLETS certification required annually

About University of Houston Downtown

The University of Houston-Downtown – the second largest university in Houston – is a comprehensive four-year university offering bachelor’s and selected master’s degree programs and providing strong academic and career preparation as well as life-long learning opportunities. Located in the heart of the city, the University reflects the diversity of the Greater Houston Metropolitan Area, and, through its academic programs, engages with the community to address the needs and advance the development of the region. UHD is an inclusive community dedicated to integrating teaching, service, and scholarly research to develop students’ talents and prepare them for success in a dynamic global society. UHD draws students from throughout the Greater Houston area. UHD is considered one of the most ethnically diverse liberal arts institutions in the southwest, a distinction that indicates the student body accurately reflects the Houston community’s wealth of cultures, languages and nationalities. The University offers all students a specially tailored opportunity for quality higher education, as well as small classes.  UHD employs over 1,100 faculty and staff. 

Since opening its doors in 1974, UHD has grown in mission and service, and now offers baccalaureate degrees in 45 areas and nine master’s degree programs. Over 15,000 students attend classes in five colleges: Marilyn Davies College of Business; Humanities and Social Sciences; Public Service; Sciences and Technology; and University College. UHD boasts over 56,000 alumni and is noted nationally as both a Hispanic-Serving Institution and a Minority-Serving Institution.  As one of the four distinct and separate components of the University of Houston System, UHD offers educational opportunities and access to students from a variety of backgrounds, including many first-generation college students, students who work full- or part-time, students with additional family obligations, and students who transfer from community colleges and other higher education institutions. The University of Houston System is a public system of higher education that includes three other universities in addition to UHD—the University of Houston , UH-Clear Lake and UH-Victoria . 

 
Required Attachments by Candidate: Resume, Cover Letter/Letter of Application

Schedule
: Full-time
Employee Status
: Regular/Benefits
Job Posting
: Jun 28, 2022, 9:23:57 AM

Closing Date (Period for Applying) – External

: Ongoing