NorthShore University HealthSystem

Position Highlights:

• Position: Telecommunications Analyst
• Location: Skokie, IL (remote flexibility)
• Travel: Possible travel to other NorthShore facilities
• Full Time/Part Time: Full-time
• Hours: Monday-Friday with the occasional weekend work for project support

What you will need:

• Education: Bachelor’s Degree preferred or equivalent work experience
• Experience:
  
• At least 4 years of Telecommunications experience desired.
• Healthcare experience preferred.
• Project Management experience and degree preferred.
• Bill processing experience preferred.
• Experience with Avaya CM, Lawson, Cellular devices, Wireline Carrier billing and MDM preferred.
• Able to communicate clearly and effectively to a variety of customers.
• Must have the ability to work independently or in a team setting.
• Basic knowledge of team procedures, telecommunications utilities, PC operation, Word, Excel.
• Uses logic and methods to problem solve.

What you will do:

• Primarily review and process telecommunications invoices for carriers, suppliers, and vendors.
• Work as a project manager for Telecommunications Projects, Moves, Adds, and changes.
• Work in Lawson to process invoices, create and Process PO’s.
• Answer the Telecommunications Department Line.
• Research and order department supplies.
• Handle Telecommunications requests as needed for Audio Conference bridge, new phones, and E fax.
• Order new and refurbished Avaya business system phones, speaker phones and devices when needed.
• Send out email instructions to users for various Telecommunications services and equipment.
• Place International Service on cell phones / mobile devices or other carrier rate plan changes.
• Respond to tickets and assist in troubleshooting NorthShore mobile apps.
• Update records in the AT&T, Verizon and other carrier portals as needed.
• Set up pagers, mobile pager apps, and pager profiles in Paging system.
• Respond to user group requests and participate in user meetings.
• Complete necessary internal reporting and reports status to management.
• Assist internal users with installing application software updates, including troubleshooting problems and answering system related questions.
• May provide application support to other teams with approval of Telecommunications Director.
• Support Telecommunications after hours on call once a quarter.
• Actively track Telecommunications expenses, contracts and maintenance renewals dates and costs.
• Work as an active team player / member of the Telecommunications department.
• All other duties as assigned.

NorthShore University HealthSystem (NorthShore) is an integrated healthcare delivery system consistently ranked a Top 15 Major Teaching Hospital in the U.S. Headquartered in Evanston, Illinois, NorthShore comprises five hospitals (Evanston, Glenbrook, Highland Park, Skokie and Swedish), 140 Medical Group and Specialty Care offices, and more than 3,000 physicians, serving over 635,000 patients. The organization supports academics and research as the principal teaching affiliate for the University of Chicago Pritzker School of Medicine. Recognized for nursing excellence, NorthShore is a Magnet designated organization-the first system in Illinois to receive this prestigious honor. NorthShore has an established reputation and employs over 12,500 people.

When you work for NorthShore, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.northshore.org) to better understand how NorthShore delivers on its mission “to preserve and improve human life” through superior clinical care, academic excellence and innovative research.

NorthShore is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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