Hampton, VA
Evenings and weekends may be required.
Thomas Nelson Community College (Thomas Nelson) is located on the Virginia Peninsula in the heart of Hampton Roads, a region renowned for being the birthplace of America and home to communities rich in culture and industry. Bordering the Chesapeake Bay, the region boasts beaches, major attractions, world-class museums, and a vibrant visual and performing arts scene. The area is known for its economic vitality, which includes being home to several military bases, ship-building facilities, the NASA Langley Research Center and Jefferson Lab, prominent colleges and universities, and varied commercial industries and enterprises.
Thomas Nelson is a comprehensive community college, offering a variety of programs of study leading to an associate degree, certificate, or career studies certificate. In addition to the many popular transfer degree programs, the college is known for its strong technical and pre-professional programs and its outreach to the community as a partner and leader in workforce development. The college also provides underprepared students with developmental studies to help them to be successful in college-level coursework. Founded in 1967, Thomas Nelson serves over 13,000 students each year in credit instruction and over 5,000 in non-credit instruction and workforce services. The College is served by over 110 fulltime faculty, 350 adjunct faculty, and 360 staff members. Faculty and staff are strategic and responsive, committed to understanding and meeting the needs of the region.
The college has two campuses, one in Hampton and the Historic Triangle Campus located in Williamsburg. The college also has a satellite site at the Southeast Higher Education Center in Newport News. The communities primarily served by the college are the Cities of Hampton, Newport News, Poquoson, and Williamsburg, and the Counties of James City and York.
Thomas Nelson Community College changes lives, empowers students to succeed, and enhances the social and economic vitality of the region through high quality education and workforce training, excellent services, and innovative partnerships.
The Position:
This position is responsible for ensuring the stable operation of the TNCC network. This includes planning, developing, upgrading, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Analyze and resolve end user network hardware and software computer problems in a timely and accurate fashion and provide end user training where required. Perform other duties as assigned.
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
- A.A.S. degree in Computer Science, Network Engineering, or a related field or any combination of relevant experience and training.
- Experience in microcomputers, with experience in the MacIntosh platform.
- Experience in customer support, including problem definition and resolution for both hardware and software.
- Network installation and maintenance experience.
- Hands-on hardware troubleshooting experience.
- Experience with network administration and management of network infrastructure to include email, backup servers, computer imaging, routers and switches.
- Experience with VMware.
- Experience providing customer service operations, preferably in a college environment.
- Experience with the development and design of college infrastructure.
- Experience with Active Directory and Group Policy.
- Experience with SharePoint and web server management.
- Experience with firewall services, including NAT, IPS/IDS, and network access control.
Knowledge:
- Working technical knowledge of current network hardware, protocols, and standards.
- Working technical knowledge of network and PC operating systems, including Windows Server 2008/2013 and Windows 8/10.
Skills:
- Strong written and oral communication skills.
- Strong customer service skills.
Abilities:
- Ability to conduct research into networking issues and products as required.
- Ability to present ideas in user- friendly language.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to be available inside and outside of normal duty hours.
- Ability to work with diverse storage area network solutions.
- Industry Certifications such as A+, Network+, Security+, CISCO, and/or MCSE.
- Experience in Microsoft/Intel in Microcomputers.
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
The Virginia Community College System, an EEO employer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, the VCCS is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
The VCCS is an EOE and Affirmative Action Employer. In compliance with the Americans with Disabilities Acts (ADA and ADAAA), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quick Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobsinteelecom.net) you saw this job posting.