NOC SPECIALIST

Kanata, ON

We are looking for eager and personable individuals to help round out our Network Operations support crew. Our team is composed of people who are passionate about their work and pride themselves in minimizing network downtime and providing the absolute best network service support possible.

Reporting to the Manager of the Network Operations Center (NOC), you will monitor and provide basic fault and configuration management functions within the network on a 24/7 rotating schedule. You must be willing to expand your knowledge base and continue learning to become a solid, well-rounded “NOC Tech.”

Previous experience monitoring networks, the ability to follow prescribed procedures and the ability to quickly solve problems are expected. However, if you feel that you have exceptional talent with networking equipment and software, but not the documented job history to back it up, we still strongly encourage you to apply.

KEY RESPONSIBILITIES

• Surveillance and response to problems for a wide variety of monitored devices and network components – such as those used to provide wireless Internet and mobile voice and data services as well as the transport facilities (terrestrial and satellite based) used to support them
• Coordination with and providing assistance to workers in remote communities
• Documentation of all network issues and other activities in ticketing system
• Maintenance and upgrades on our networks and servers
• UNIX server administration over several platforms (primarily FreeBSD and Linux)
• Scheduled and as required hardware and software maintenance and upgrades
• Performance and reliability reporting and testing
• Security reviews and implementation
• Other duties that interest you!

YOU’RE A NATURAL FIT, BECAUSE YOU HAVE:

• Previous experience working a 24/7 rotating schedule in a NOC environment (preferred)
• A keen sense of urgency to ensure quick resolution of the most impactful network issues first
• The desire and ability to meticulously create and update all tickets, ensuring a smooth handover with your colleagues and timely network and service fault resolution
• An ability to manage challenging network issues, prioritize and seek internal and external assistance on them
• A passion to learn more and quickly!

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Job Type: Full-time