Project Manager – Intermediate-Toronto

Job Summary:

The Project Manager is overall responsible for implementation of sold services to customers through project management and delivery, effective management of projects on budget and time, as well as the handover of implemented projects to the service operations team. The Project Manager initiates change requests during project delivery and is responsible for customer satisfaction throughout the implementation of services.In addition to project delivery, the Project Manager works in close collaboration with Solution Sales Managers, Solution SMEs and Customer Service Managers in Service & Solution Sales, as well as the Service Operations team. Important skills for the Project Manager are project management, communication and interpersonal relationship skills. In addition, the Project Manager is a strong team player with the ability to manage project delivery teams effectively while having a driving mentality. This is a hybrid role and can be based out of our Toronto, Ontario or Atlanta, GA locations. requires around 20% travel.

Responsibilities:

• Engagement and trust-building with relevant technical stakeholders from the customer and internally during project scoping and design
• Agree on and execute project communication plan
• Track project deliverables using appropriate tools
• Monitor and report progress of the project to all Finance and Management stakeholders
• Handling of customer project escalations and escalation to Head Project Management when required
• Request resources through Resource Management from Service Operations for project delivery
• Inform Head Project Management and Global Resource Coordinator when unplanned work will impact planned work
• Support to and interaction with other jobs and functions:
  • Interface towards Service Operations in regards to project deployment and handover
  • Interface towards Design Architects in regards to reuse of standard solutions/services
  • Continuous communication, transparency and proactivity with all project contributors to achieve project goals, e.g. Product Management, Customer Product Manager (Cards), R&D, Service Operations, Solution SME, Solution Sales Managers and Customer Service Managers
  • Collaborate with Solution Sales Managers in regards to business case and service management setup (e.g. SLA, operation and maintenance, incident management and compliance) from RFx process to service implementation
  • Collaborate with the Solution SMEs for support on project kick-offs, verification of delivery towards sold services in project closure with regards to customer communications and customization
  • Be the interface towards Global Resource Manager and Coordinator in the analysis of requirements of tasks for adequate availability of resources
  • Execution of service specification requirements on new and existing services received from Service Owners
• Provide input to Head Project Management on resource and capacity needs
• Manage time in accordance with planned and assigned activities to ensure accuracy and quality in planning
• Follow Professional Services global policies, procedures and tools
• Meet compliance and information security requirements in project management
• Evaluate, improve and add applicable work instructions
• Identify and address day to day continuous improvement activities towards Regional Service Quality Manager and/or supervisor for further actions, related to tools, procedures and compliance fulfilment for Project Management, in particular based on lessons learned
• Timely and accurate time reporting

Qualifications:

Education and Experience:

• University degree in engineering, business, project management or related field
• A minimum of 3 years of experience in project management in the IT, Technology, and/or Security information systems industry
• Strong commercial experience with good understanding of project management tools and techniques
• Preferably PMI / PRINCE 2 certification
• Preferably ITIL v3 foundation certification
• Preferably experience in customer interaction
• Preferably experience from working across different cultures
• Proficiency in Portuguese would be an asset.

Knowledge and Skills:

• Deep understanding and knowledge about project management
• Market knowledge of Telecommunication, Payment industry and/or OEM (Mobile devices)
• Service knowledge
• Service specific knowledge
• Market trends (e.g. SaaS, Cloud, Virtualization, Digitalization)
• Understanding of market demands and trends
• Understanding of financial management

• Customer orientation
• Understanding of ITIL processes and Service Management
• Basic understanding of the entire development process and service operations, including agile development, continuous deployment, DevOps and service operations
• Understanding of IT, cloud technologies and security information systems
• Management and leadership skills
• Strong team player and ability to manage project delivery team effectively
• Resource management and coordination
• Driving mentality and ability to drive projects to closure and sense of ownership
• Ability to work under pressure
• Very organized, quality consciousness
• Analytical thinking and problem-solving mentality
• Solution-oriented mindset
• Ability to adapt to changes
• Initiative and drive for self-learning and improvement
• Ability to follow given processes, procedures and work instructions
• Ability to effectively manage time while building long-term value
• Strong ability to develop senior level relationships with key players internally and externally
• Entrepreneurial spirit and drive
• Strong verbal and written communications skills, listening and teamwork skills, and effective presentation skills
• Fluent written and spoken English

Job Details

Job Title
Project Manager – Intermediate-Toronto

Business Sector
Giesecke+Devrient Mobile Security America, Inc.
45925 Horseshoe Dr
Sterling
VA 20166

Requisition ID
17630

Location
Toronto, CA

Career level
Experienced and Graduates

Job Type
Fulltime