Admin / Sales Support

Make a difference!

You are service minded and love creating positive relationships while working through what can at times be challenging issues. You see issues through to completion with a positive attitude. You want to make a positive difference for your customers and for the company you are part of.

Global Telemanagement Inc. has provided businesses with exceptional customer service since 1995 in Telecom (Voice, Internet and Data services). We are an established fast paced, company looking to grow our sales support Team. We provide Win-Win-Win solutions for customers in a fun and challenging work environment. http://www.g-t-i.ca

GTI offers YOU:

· Competitive compensation

· Opportunities and support for job skills growth and development

· A chance to contribute and make a positive difference both for our clients, and in making a meaningful contribution building a great company

Responsibilities:

· Assist Sales and Management daily as required working with carriers and customers

· Prepare quotes

· Based in our office, you are the interface between customers, carriers and the GTI team.

· You will go the extra mile to get it done right and on time.

· Review open customer orders and trouble tickets, taking action as required to ensure that we meet required / promised timelines, and keep our clients loving us

· Support management as may be required from time to time including reports on metrics

· Identify ways for continuous improvement of processes.

Education and/or Experience:

· Post-Secondary education related to administration, accounting, management or Marketing. Other education or certifications regarding fastidious attention to detail is a plus

· Two years sales support, business customer service and / or admin experience is preferred

Qualifications:

· Working knowledge of Microsoft Office Tools (Outlook, Excel, and Word) and Google Chrome

· Excellent oral and written communication in English with crystal clear enunciation.

· Ability to prioritize multiple tasks and work under time pressure with accuracy.

· Work both independently and within a team setting.

· “A” player with a drive for accuracy in all you do

· Winning “can-do” attitude and strong work ethic as evidenced by a track record of success.

· Driven to provide excellent results for customers as evidenced by a track record, to be verified by reference check with your supervisors.

· Energetic and passionate about your work

· Team player, while striving for individual excellence

· Ability to assimilate and understand information

· Quick Learner who follows and keeps processes documented, making recommendations on improving those same processes

· Ability to empathize with clients generating trust in resolving any issues they might have.

The successful candidate will set up reference checks with their prior direct supervisors

Job Type: Full-time

Salary: $34,000.00-$50,000.00 per year

Additional pay:

• Bonus pay

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

COVID-19 considerations:
We follow and adjust to BC Ministry of Health Guidelines as they continue to change

Education:

• Secondary School (required)

Experience:

• Administrative: 1 year (preferred)
• Sales Support: 1 year (preferred)

Work remotely:

• No