Telecommunications Analyst

Telecommunications Analyst

Excellent Salary & Benefits

Hybrid Remote – 2 days in office per week

The Telecommunications Analyst, under limited supervision, is responsible for the planning and engineering of MTI’s telecommunication systems and infrastructure, including the design, implementation and support of hardware and software for all facets of telecommunications.

Primary Duties and Responsibilities:

• Manage company supplied telecommunication circuits, (DIA, MPLS, PRI, ISDN, SIP) continuous monitoring of communication charges and managing additions, changes and deletions circuits.
• Managing the provisioning/upgrades/de-provisioning of corporate supplied mobile devices.
• Designing, enhancing and support telecommunications systems for end users or as needed for internal Information Technology functions.
• Implementing/recommending telecommunications systems within budget and time constraints.
• Monitoring existing telecommunications systems and equipment at the Data Center(s) and at field locations for performance, failures, and tuning.
• Diagnosing telecommunications system problems, proposing corrective actions, and taking appropriate actions to correct problems and prevent their re-occurrence.
• Investigating and recommending alternative telecommunication system technologies that deliver improved security, reliability business value, and/or cost profiles.
• Maintaining sufficient understanding of telecommunications system technologies to correctly configure, manage, and support the telecommunications systems on which those applications operate.
• Collaborating with various groups within and outside of Information Technology as well as customers, external suppliers, and consultants regarding business requirements for telecommunications needs.
• Collaborating with existing suppliers of all telecommunications services regarding the proper operation and management of the telecommunications services.
• Assisting other Information Technology personnel as required and performing other tasks as may be assigned from time to time.
• Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work and Problem Solving.

Qualifications and Experience:

• Must possess a minimum of three years of related Telecommunications Analyst/Administrator experience.
• Strong analytical and problem-solving skills related to telecommunications, networking, and connectivity.
• Must have the ability to express complex technical concepts effectively, both verbally and in writing.
• Ability to work well with people from many different disciplines with varying degrees of technical experience, Knowledge of IP Protocols, TCP/IP, SRST, SIP, RPT, CODEC (G.711, G,729).
• Must have extensive knowledge of carrier circuits and topology and VOIP/SIP technologies
• Powershell, Microsoft Office365, Wireshark, Cisco UCM and Avaya Systems experience a plus.
• Must be able to work in a team matrix environment, encouraging information sharing and knowledge seeking, and must possess business skills and can transfer these skills to others.
• Proven ability to gather critical information and the ability to quickly diagnose problems and provide an immediate solution or escalate the problem to the accountable technical resources for a solution definition, ensuring that the support process loop includes communication back to the customer.