Project Specialist

Summary

The Business Operations Specialist role will assess every aspect of our daily business operations, identify opportunities for improvement, align business priorities, and develop simplified and optimized solutions. This is a very collaborative role, and the role will work with people at all levels and disciplines to understand and orient systems and procedural concepts as priorities of the business. The position includes fostering relationships with key stakeholders, interpreting data, requirements gathering, reporting and documentation, large-scale, highly visible projects, as well as process implementation and management.

DAILY RESPONSIBILITIES

• Develop, plan, and oversee the performance of risk-based business process reviews, effectively identifying underlying root causes and best practices in control design and operational efficiencies.
• Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization.
• Work closely with leadership to determine the organization’s needs regarding people, technology, and data, and use Business Process Management (BPM) knowledge and technical skills to brainstorm new solutions.
• Identify process and operations improvement opportunities by analyzing current business requirements and documenting existing processes and their performance.
• Coordinate business process improvement strategies with Senior Business Operations Specialists or leadership.
• Oversee all aspects related to the implementation stages of business process improvement initiatives.
• Schedule & lead status meetings for task force groups regarding process initiatives when needed.
• Prepare meeting agendas, schedule & record minutes on calls with internal operational departments when project dates are in jeopardy or as required.
• Actively manage competing tasks and assignments to meet business commitments.
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
• Act as liaison between cross-functional groups such as product development, managed services, IT Service Delivery, and sales operations.
• Contribute to the organization’s goal of delivering value-added results and improving the quality of the customer experience.

REQUIRED SKILLS

• 5+ years of telecommunications industry experience (focusing on project management skills).
• Knowledge in data analysis, reporting and visualization.
• Experience with Agile principles.
• 5+ years working in an enterprise-level environment.
• Advanced Excel skills
• Deep knowledge of Ethernet, VoIP, Managed Services, and IT Service Delivery framework.
• Thorough understanding of the ordering process related to commercial telecommunications products/services.
• Ability to work cross-functionally with many different organizations and levels of leadership.
• Knowledge of M6, DPI, and other systems routinely used in day-to-day operations.
• Knowledge of Salesforce CRM with order workflow preferred.

ORGANIZATIONAL SKILLS

• Ability to multitask and prioritize assigned functions to meet strict deadlines
• Strong verbal and written communication skills
• Ability to work in a team environment
• Ability to interpret contractual or technical language and ensure its application in the daily task(s)
• Ability to manage high volumes of work and maintain the organization of all projects.
• Highly flexible with change.
• Ability to manage high volumes of work and maintain the organization of all projects.
• Highly flexible with change.

DESIRED SKILLS

Comprehension of design/engineering layouts & telecommunication terminology (different charting and diagramming styles)Comprehension of design/engineering layouts & telecommunication terminology (different charting and diagramming styles)

Experience presenting gaps/recommendations/timelines to executive leadership teams

Ability to problem solve and provide clarity when data is complex and perplexing.