Ibu-Loa – Network Technician – Translations (Lower Mainland)

Description

Job Posting Restriction: This posting is restricted to team members headquartered in the Lower Mainland

Job Posting Start and End Date: 2022-05-10 to 2022-05-24

KEY PURPOSE:

• To perform Translation Service Delivery and Assurance functions related to switching network elements and services

MAIN RESPONSIBILITIES:

Technical

• Provision, commission, test, maintain and repair translations in support of network elements and services
• Provide translations trouble analysis (i.e. testing, fault isolation and repair functions, logs, alarms, operational measurements)
• Work with appropriate areas for the implementation of hardware, software, firmware, product change upgrades and commissioning of network elements / services
• Complete preventative maintenance routines to ensure network reliability

Communications

• Initiate and/or respond to queries, discuss trouble details and confirm resolutions directly with external / internal customers
• Explain/discuss details regarding progress, issues, applicable charges and promote products and services

.

Administration

• Provide information on job status, maintain logs and update applicable corporate systems
• Prepare time and expense reports
• Document and administer/track maintenance and provisioning/fulfillment routines for translations in support of network elements

RESULTS OR OUTCOMES:

• Work is performed within defined time requirements to meet company quality standards, to ensure network reliability and to meet customer needs
• Preventative maintenance and provisioning/fulfillment routines and administration responsibilities are completed accurately and timely

Qualifications

• Diploma in Telecommunications (or equivalent) considered an asset
• Demonstrated knowledge of and ability to isolate and resolve troubles (in the switching, access and signaling environment), including method of operation of hardware and associated software translations and applications
• Experience in installation, maintenance and/or commissioning of network elements (eg: GTD5, DMS, 5ESS, Siemens) or Customer Premise Equipment (hardware, software and power)
• Must be willing and able to work in locations that preclude your ability to return home, on an as required basis
• Must have analytical ability
• Must have mechanical ability
• Must have the ability to do fine, precise work with their hands
• Ability to manage a demanding workload
• Fully qualified Communication Technician Journeyperson (equivalent to current pay at wage step 8 or greater in Wage Schedule 1B, Appendix A)
• Demonstrated effective decision-making skills while under limited supervision
• Knowledge of network technology, architecture and elements, and a strong understanding of their associated inter-workings
• Knowledge of circuit wiring, transmission parameters and testing
• Knowledge of automated provisioning, ticketing, testing and dispatch systems
• Knowledge of maintenance practices / routines on network elements
• Knowledge of installation and repair practices, policies, and procedures
• Knowledge of products and services for business and residential customers
• Must be able to understand and effectively perform work in accordance with published work plans
• Normal colour vision to work with colour-coded wiring
• Must be able to operate hand and power tools, and test equipment
• Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs
• Must be willing and able to work in confined spaces
• Must be willing to travel in small aircraft, aerial tramways, helicopters etc
• Must be willing to travel and/or operate snow cats
• Ability to travel outside of Canada as required
• Must follow safe work practices and abide by all safety rules and regulation
• Must possess Personal Computer navigational skills
• Demonstrated professional oral and written communications skills
• Fluent in English
• Self-motivated, work well with minimal or no direct supervision
• Ability to effectively handle both favourable and unfavourable customer interactions
• Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
• Ability to work effectively in a team environment and collaboratively with other departments
• Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment
• Demonstrated ability in planning and organizing to meet scheduled deadlines
• Commit to continuous learning
• Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams
• Must meet applicable testing requirements