Police Communications Operator – Permanent Full Time

The Police Communications Operators are primarily the first point of contact for all incoming telephone calls (non-emergency and administrative) into the RCMP detachment from the public, Municipal Enforcement Officers, and all other third party clients. The position utilizes and is responsible for maintaining all relevant police databases, computer related software and communication devices. The purpose of this role is to triage all requests for service to determine the appropriate follow up or action required and plays a critical role in Municipal Enforcement Officer safety.

Job Requirements:

• Grade 12
• Must have 3 years’ of direct related experience in a Police communications environment; may consider 3 years’ related experience in emergency communications.
• National RCMP Telecommunications Operator Course would be an asset.
• Ability to pass RCMP Security Clearance prior to receiving an offer of employment
• Must maintain RCMP Security Clearance throughout employment
• Ability to type 50wpm accurately
• Must be able to satisfactorily complete tested course in RCMP PROS User Course, RCMP CPIC Maintenance Course, RCMP Records Information Manager Course, National Telecommunications Operator Course
• Must be able to satisfactorily complete Police Communications Operator training
• Must be able to work shift work, including evenings and weekends.
• Must possess the ability to work independently with strong decision making capabilities and critical problem solving skills with the ability to remain calm in emergency and stressful situations.
• Discretely handle sensitive information while maintaining confidentiality.
• Demonstrated ability to work as part of the team; contributing to a respectful workplace at all times.
• Living up to The City of Red Deer Cornerstone Values; embracing our RISE Principles (Respect, Integrity, Service, and Excellence).
• Conduct yourself appropriately in the workplace, demonstrating ethical behaviour and proper values as expressed through our Ethics Toolkit.
• A keen interest in continued learning and development in all facets of your career at The City of Red Deer.
• Work is performed in a fast-paced and stressful environment often with many interruptions; the ability to multitask and prioritize on demand is a critical competency for this role.
• Must possess excellent organizational and time management skills with the ability to be self-motivated and work independently with little supervision.
• Employees are expected to work in a cooperative and collaborative environment, applying precedent, policies and to varying circumstances in the performance of their duties.
• Must be well versed and highly knowledgeable in the statutes and laws of, including but not limited to The Criminal Code of Canada, Provincial and Federal Statutes, and Municipal Bylaws.
• Display strong written and oral communication skills.
• Subject to general office noise and sitting for prolonged periods of time.

Affiliation: CUPE, Local 417

Hours of Work: 75 hours biweekly as scheduled. Shifts scheduled Monday to Sunday, including holidays, with hours between 7:45 am and 10:00 pm.

• Must successfully pass a stringent RCMP Security Clearance before commencing employment. If you currently have the required clearance, please indicate it clearly in your resume.

The City of Red Deer’s COVID-19 Immunization Policy is currently suspended and may be re-implemented if the hazard level and situation warrants it. For more information, please refer to The City’s COVID-19 Immunization Policy 222-CA https://thebridge.reddeer.ca/media/the-bridge/city-departments/legislative-services/policies-and-procedures/corporate-policies/2000/2224-CA-COVID-19-Immunization.pdf