Synchronoss Technologies
Snapshot:
Synchronoss is proud to be an equal opportunity employer. As a global company, we value and celebrate diversity and are committed to a workplace free from discrimination and harassment. We take pride in fostering an inclusive environment based on mutual respect and merit. We are at our best when our workforce is dynamic in thought, experience, skill set, race, age, gender, sexual orientation, sexual expression, national origin and beyond.
Synchronoss Technologies (Nasdaq: SNCR) builds software that empowers companies around the world to connect with their subscribers in trusted and meaningful ways. The company’s collection of products helps streamline networks, simplify onboarding, and engage subscribers to unleash new revenue streams, reduce costs and increase speed to market. Hundreds of millions of subscribers trust Synchronoss products to stay in sync with the people, services, and content they love. That’s why more than 1,500 talented Synchronoss employees worldwide strive each day to reimagine a world in sync.
The Telecom Services Business Analyst provides technical and budgetary insight & support for Synchronoss’ telecom activities. In part, review, analyze, and maintain Synchronoss’ telecommunications circuits. Be involved in the procurement of any new circuits. This role provides operational support that encompasses business and financial analysis, ordering activities, inventory management, and Excel-based report customization. Task work includes providing basic financial/budgetary support for Synchronoss’ enterprise telecommunications circuits; vendor financial management that includes auditing invoices; ordering activities to include cost estimates, configuration recommendations, reconciliation, tracking, and coordination; maintaining inventory of service requirements for budgeting and invoice validation; evaluation of vendor price proposals; internal cost recovery of services; documenting processes and procedures and analyzing them for improvement; maintaining/developing advanced Excel-based spreadsheets and manipulating them to effectively manage data sets; customizing and generating reports in response to ad-hoc queries, and serving as the key telecommunication services data analytics expert on the team. The role requires interfacing with technical team members, vendors, and company leadership. This position seeks a candidate who is proactive and demonstrated success working independently with minimal supervision.
How you will help::
- Generate and maintain accurate data circuit database which includes corporate services and Data Center/project circuits, numbers, and equipment
- Understand the various vendor portals and provide reports or raw data to other business units that have a need to view voice and WAN usage and charges
- Verify vendor annual spend meets vendor master service agreements
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Circuit Provisioning:
- Gather requirements from business unit
- Request quotes from multiple vendors
- Track circuit build until handoff to network engineering is complete
- Decommission circuits after network team has submitted request
- Track and resolve billing disputes/discrepancies with various carriers; present escalation issues, status reports and findings to IT Budget Office management
- Work with IT Budget Office personnel to:
- Perform an annual budget analysis
- Submit requisitions and receipt monthly invoices after charges are verified
- Submit requests for any discrepancies in billing
- Manage external vendor relations and participate in negotiations of annual telecommunication-related renewals (circuits, systems, etc.)
- Manage daily workload through effective prioritization and communication
Who we have in mind::
- Ability to effectively execute multiple IT projects and deadlines with minimal supervision
- Excellent written and oral communication skills
- Excellent analytical and organizational skills
- Good (contract) negotiation skills
- Analytical skills for review and interpretation of telecommunication data and/or bills
- Attention to detail
- Willingness and desire to provide guidance and mentoring to others
- 2+ or more years’ experience managing telecom vendors and/or accounts
- Intermediate Knowledge with Microsoft Excel (Pivot tables and Macros), Visio and Project; Excel data transformation services desirable
- Working knowledge of the Internet, public & private cloud, and systems technologies
What we offer::
- Competitive Salary + Bonus
- Flex Time PTO
- Healthcare
- 401K
- Vision
- Dental
Synchronoss is proud to be an equal opportunity employer. As a global company, we value and celebrate diversity and are committed to a workplace free from discrimination and harassment. We take pride in fostering an inclusive environment based on mutual respect and merit. We are at our best when our workforce is dynamic in thought, experience, skill set, race, age, gender, sexual orientation, sexual expression, national origin and beyond.
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