Telecommunications Engineer

Qualifier: Public Trust (or ability to obtain)

Location: Remote

Responsibilities:

This position shall perform the following (to include but not limited to) activities:

• Analyze existing networks and equipment to identify opportunities for improvement, recommending solutions that meet business requirements.
• Oversee installations, relocations, moves, and changes to the telecommunications infrastructure
• Evaluate vendor products, conduct cost analyses, and determine if in-house or external systems are most appropriate.
• Work with personnel and facilities management to install, remove, or relocate user connectivity equipment and devices.
• Documents user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations by tracking and resolution of the customer and its internal customers’ communications services.
• Performs a variety of engineering studies and analyses, and recommends hardware and software improvements to overall network design while maintaining all databases for accuracy and consistency relating to orders, disconnections, and relocations, and reconciling any billing discrepancies.
• Documents technical specifications and operating standards for telecommunications equipment including the management and updating of telecom service order tickets in the ITSM ticketing system, as required.
• Provides technical problem diagnoses and resolution support for all associated subsystems, including managing service quote requests, assisting with telecom order requests, and assisting with telecom disconnect requests from customers.
• Manage the collection of data from billing portals (e.g., Conexus or other vendor-related portals) and analyze and reconcile data pulled from internal customer data sources to ensure the best value on the telecommunication network design.
• Provides hardware and software installation and configuration support by contacting POCs and aiding them in connecting customer equipment to vendor equipment, coordinating updates to circuit and service information for activation of service, and handling any requests or escalations between the Enterprise Monitoring and Event Management team and customers or business lines.

Requirements:

• Bachelor’s degree or equivalent and a minimum 2-7 years of related experience.
• Direct experience in engineering telecommunication networks and leading the ordering, and carrier management.
• A strong understanding of telecommunication engineering concepts including but not limited to POTS, demarcation points, punchdowns, cross-connects, and critical life services such as fire and elevator lines.
• Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.
• Public Trust Clearance or ability to obtain.
• ITILv4 Foundation Certification (No later than December 31st, 2022).
• Design or configure voice, video, and data communications systems. Supervise installation and post-installation service and maintenance.
• Possesses and applies expertise on multiple complex work assignments.
• Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Operates with appreciable latitude in developing methodology and presenting solutions to problems.
• Contributes to deliverables and performance metrics where applicable.
• Work is performed under minimal supervision.

Desired Qualifications:

The following are DESIRED for this position:

• Proficiency in the Google Suite (Gmail, Calendar, Chat Google Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, and ServiceNow.
• Strong proficiency in spreadsheet applications, including formulas and lookup functions.
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.
• Possesses a strong understanding of telephony from a provisioning/engineering, ordering and customer service perspective.
• Possesses a high level of customer service and communications skills.
• Must be willing to work a variety of shifts, including holidays as scheduled.
• Prior ServiceNow experience.

Physical Requirements:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

· As a remote position, personnel are expected to maintain their home workspace in a safe manner, free from safety hazards.

· As a remote position, personnel are expected to appear on camera for meetings with co-workers and government partners via video chat.

· As a remote position, personnel are expected to maintain standard working hours per the DIGIT contract and to be available for meetings, Agile ceremonies and other collaborative efforts during working hours.

· Personnel are expected to ensure the protection of proprietary company and customer information accessible from their home office consistent with the company’s expectations of information security.

· Communicate verbally and respond to verbal communications in person, over the phone or by video chat.

· Communicate clearly and succinctly in writing, primarily utilizing a keyboard.

· Sitting for long periods.

· Viewing computer screens for long periods of time.

· Travel is not required

Job Type: Full-time

Schedule:

• Monday to Friday

Application Question(s):

• Qualifier: Public Trust (or ability to obtain)

Experience:

• Relevant: 5 years (Required)
• engineering telecommunication networks: 5 years (Required)
• leading the ordering,: 5 years (Required)
• esigning or configuring voice, video: 5 years (Required)
• installation and post-installation service and maintenance: 5 years (Required)

Work Location: Remote