NOC Technician

IT SYSTEM ADMINISTRATOR – NOC

We are looking for a an Associate IT System Administrator /NOC Technician to help us out in the Network Operations Center (NOC). The NOC monitors the IT Infrastructure for issues and outages and alerts/assists other teams to reduce the time for resolution.

• Job Title: Associate IT Systems Administrator
• Location: United States; Work from Home (Houston ideally would be home office)
• Work Schedule 8×5 or 9/80, regular business hours (occasional after-hours work)
• Requirements: Must be a US Citizen and must have ScienceLogic experience

Job Description – Network Operations Center (NOC) Technician

The NOC technician will provide the first line of support as an integral part of a Global Enterprise Network Operations Center. Utilizing various toolsets, the NOC technician will oversee proactive monitoring and support of the network infrastructure. This includes but not limited to a diverse range of systems; network devices; applications; services; servers; and WAN / LAN / VSAT availability.

NOC technicians are responsible for carrying out monitoring operations, while frequently interacting with various support teams. Importantly, NOC technicians must develop a solid understanding of products and processes. As you grow in this role, you must be keen to adapt, learn, and able to use your experience and initiative to wrestle a broad range of problems and contribute to the growing success of the Global NOC.

Daily duties and key responsibilities:

• Act as the primary interface to business users for all initial IT support issues.
• Record and triage incoming system alert notifications, and inbound customer calls, and email requests.
• Trouble ticket generation, management, response and escalations.
• Deployment and maintenance of network monitoring, analysis and reporting tools
• Basic troubleshooting and fault analysis resolution, and/or escalation of software, application, hardware, security, and network issues.
• Support Add/Change/Deletes of configuration changes via the KBR change control management systems and processes.
• Execute periodic performance customer contact reports
• Extend personal capabilities through local training, reading, and technical project work
• Participate in a 24x7x365 work rotation.

Qualification Requirements and Profile:

• Education: High School diploma required; advanced technical degrees preferred.
• Experience Level: Previous Helpdesk/Network/NOC/SOC experience preferred. Experience with ScienceLogic required.
• Certifications: Network+, Security+, certified or equivalent level of knowledge and must
• obtain ITIL (within six months)
• Special Requirements: Must be a US citizen and able to participate in some after-hours work as needed.

Skills Summary:

• Must be able to analyze problems and conduct effective fault diagnosis while working to resolve issues through resolution.
• Must have effective oral and written communication skills as well as excellent interpersonal skills, and the ability to organize and prioritize work.
• Basic understanding level of virtualization technology as well as ability to use Microsoft Office products. Linux/UNIX skills ideal but not essential.
• Basic level of experience of working on various types of network equipment in an ISP environment, a large NOC or other such company associated with networking.
• Self-motivator and clear communicator (written and verbal).
• Capable of prioritizing and managing own workload.
• Capable of working/using own initiative with minimal supervision.

Job Types: Full-time, Contract

Pay: $25.00 – $41.00 per hour

Schedule:

• 8 hour shift

Experience:

• ScienceLogic: 1 year (Required)

Work Location: Remote