Rogers Communications
We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.
Come play a key role in building the future of innovation in Canada, Let’s make your possible.
Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:
The successful candidate will be responsible for the commissioning and maintenance of cellular sites and transport facilities in Chatham/Tilbury, Ontario area of the Rogers Wireless network to achieve optimum service levels. This includes the following systems: microwave radio, DC power, cellular base stations (GSM, UMTS, LTE, 5G), some in-building DAS systems, Cisco, Milan switch, RTUs (TLAN), environmental systems (HVACs, FACs), fibre terminals, and multiport antenna and line systems.
We encourage you to submit a cover letter with your application and tell us about you and why we should select you to interview for this role.
What you will be doing:
Respond to trouble reports on network problems by performing effective/efficient problem analysis, rapid trouble shooting and diagnosis, and prompt repair of equipment to ensure service restoral objectives are met
Track and complete trouble tickets, participate in incident reports, and work order as-builts
Coordinate with other technicians and departments as required to maintain service levels, maximize efficiency and ensure network consistency across and within your area of responsibility
Effectively interface with NOC, Field Operations, TAC and Engineering groups to resolve network faults
Provide the highest quality customer service possible
Plan and perform preventive maintenance routines to ensure network standards of performance are met
Plan and implement work orders associated with UMTS, GSM, LTE, 5G, transport while respecting customer service and live network facilities
In depth knowledge of key quality service indicators on microwave and transmission equipment, optical fibre, TCP/IP
Maintain inventory of equipment and parts to perform regular field and lab duties, equipment, tools, laptop etc
Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications
Participate in activities associated with network optimization and build activities
Test hand-offs, RSSI, transmit level on mobiles, dropped calls and investigate any changes to benchmark coverage
Perform in-building walk testing and investigate/isolate UL RSSI interference issues
Maintain current documentation of site status, complete trouble tickets, incident report and other required reports
Administrative: reporting of mileage, timesheet, expenses, Incident Management Tickets (IMTs), Deficiency tickets (DT) updates, maintain accurate online data for sites and tickets, email communication, asset management and incident reports
Shift work/overtime and 24 hour on-call support is required on a regular rotational basis
Deal with difficult site access (seasonal) using off-road vehicles
Tow mobile generators for site service restorals during power interruptions
What you will bring:
1 – 3 years of technical telecommunications experience supporting network elements
New Graduates are invited to apply.
Diploma/Certificate in Electronics from a technical institute or equivalent work experience
Microwave and transmission experience would be beneficial e.g. DS1, DS3
Optical fibre, SONET OC3/12/48/192, knowledge of TCP/IP/ethernet would be an asset
Travel is required 100% of the time within your own area
Strong RF and fibre background
Demonstrated investigative, problem solving, analysis and troubleshooting skills
Must possess a valid Ontario driver’s license and have a good driving record
Ability to work with minimal supervision
Proven ability to work in a fast-paced environment with shifting priorities
Strong time and priority management
Strong interpersonal and communication skills
As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.
Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.
Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 100 King St West Unit 117 (5405), Chatham, ON
Travel Requirements: Up to 100%
Posting Category/Function: Field Operations & Maintenance
Requisition ID: 273500
At Rogers Digital, our team doesn’t shy away from big ideas – we bring them to life. We work tirelessly to deliver the best user experiences (period) and build amazing self-serve experiences that our customers want to use. We are customer-obsessed agents of change and are committed to innovation and creating effortless experiences for customers and frontline employees. We use cutting-edge tools and technologies to solve critical and complex problems with award-winning solutions. Our work impacts millions of customers everyday. At Rogers Digital, we’re looking for people who embrace change, take risks, and push boundaries. Learn more about our team and our work @ https://digital.rogers.com/
Together, we’ll make more possible, and these six shared values guide and define our work:
Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment
Posting Notes: Digital & Technology
Apply Now
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobsintelecom.net) you saw this job posting.