Telecommunications Assistant

Location: Johns Hopkins Intrastaff,

Washington,

DC 20001

Category: Clerical and Administrative Support

Work Week: Temporary Full Time

Weekend Work Required: No

Date Posted: July 13, 2022

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it’s one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you’ll have exposure to cutting-edge technology and groundbreaking medical research.

Sibley Memorial Hospital

5255 Loughboro Road

Washington, DC 20016

8 hrs Days – 7:00am – 3:30pm with rotating weekends

Requirements:
Operates an electronic message center, sitting at a PC and keyboard for extended periods of time.

Answers and receives all incoming calls, referring callers to proper extension by reading a listing of telephone numbers.

Processes long distance calls for patients and assists staff with dialing special long distance codes as required.

Provide routing information to callers as requested and in accordance with hospital policy by listening to the request.

Assists and maintain accurate lists of permanent assigned radio pager numbers for in-house as well as long-range pagers by writing or typing the information which is then given to the supervisor.

Maintain accurate list of on-call personnel by updating the on-call listing in writing.

Visually and audibly monitors alarms such as CODE BLUE, CODE ORANGE, CODE PINK, CODE PURPLE, NEO CODE, CODE STRONG, CODE RED, CODE 100, CODE YELLOW, RAPID RESPONSE TEAM, STAT PAGE, STATUS E, CODE STORK, STROK RESPONSE TEAM, and STAT PAGE and adheres to hospital and department policies and procedures relative to them. Monitoring also involves reaching above head level to turn alarms off.

Pages authorized personnel by speaking over the hospital “Public Address” system and/or radio paging.

Answers the physicians’ answering service calls and establishes reliable typed messages then transmits messages to clients by telephone, cell phone, or radio pager.

Maintains accurate and clear typed and written records of all transactions.

Maintains the utmost confidentiality as it pertains to clients (patients, visitors, and staff) and physicians’ answering service functions.

Plays Patient Education videotapes according to schedule.

Qualifications:
High School graduate preferred or equivalent training and experience.

One year of experience as a hospital and /or answering service operator preferred.

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.