Field Account Manager – Tampa Fl

UnitedHealthcare is a company that’s on the rise. We’re expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn’t about another gadget, it’s about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life’s best work.(sm)

The Mid-Market Field Account Manager is the “Field-Based Service Owner” responsible for the distribution partner and customer’s total service experience with UnitedHealthcare.

The principal focus is to serve as the key liaison between the customer and the broker/employer service organization, monitoring service issue resolution and educating customers and their employees.

Primary Responsibilities:

• Lead, direct and conduct enrollment/benefit meetings and health fairs for assigned business
• Educate and consult with employers on enrollment, benefits, value-added programs, and electronic service processes
• Expand customer expertise and reliance on eTools to drive usage and adoption
• Maintain and provide customer information to the Strategic Account Executive on service trends, myuhc.com adoption, eServices adoption, wellness initiatives, and improvement opportunities, etc.
• Conduct meetings with customers to identify issues/trends and analyze root causes to determine corrective action steps
• Maintain current level of health care market trends, industry developments, and changes in legislation
• Conduct Welcome Calls to new clients (Face-to-Face/Telephonic/Email)
• Education/Training of agents/clients on new product launches and service initiatives
• Receive, triage, and route escalated broker issues to proper internal team for resolution
• Collaborate with dedicated functional experts to resolve issues quickly and effectively
• Identify root causes of systemic service issues impacting brokers and customers
• Resolve pre-implementation service issues
• Build and sustain positive relationships with brokers/consultants through direct and indirect communication
• Educate/train brokers and GAs on service model and proper contact channels for issue resolution
• Submit claims exception requests through the appropriate service channels
• Request or run ad hoc reports to research a service issue or claim
• Subject matter expert for electronic services, customer benefits and wellness, and internal processes
• Support HRA issue resolution
• Provide utilization reports to the Strategic Account Executive in support of customer renewals
• Request/run misc. reports as required (example: Myuhc.com, Real Appeal)
• Audit plan change once confirmation is completed by the Strategic Account Executive
• Drive survey adoption to promote high level of Net Promoter Scores from Brokers and Employers
• Perform other assignments and responsibilities as required by management

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you be interested in.

Required Qualifications:

• Bachelor’s degree or an equivalent combination of education and experience
• 3+ years of Account Management or equivalent experience
• Experience which demonstrates the ability to work with external constituents
• Proficiency in Microsoft Office Suite, ability to learn internal technology tools/systems
• Insurance license as required by law or willing to obtain
• Maintain a valid driver’s license
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Experience in health care industry
• Excellent oral and written communication skills
• Ability to demonstrate effective presentation skills
• Ability to interface with and influence internal business partners through the use of excellent interpersonal skill
• Problem solving skills
• Ability to navigate a complex organization to accomplish customer satisfaction
• Solid team player

Competencies and Best Practice for High Performers:

• Demonstrate ability to be a self-starter
• Demonstrate ability to be collaborative with sales team, customers and distribution partners
• Ability to navigate UnitedHealthcare internal departments to produce positive service results for customers and the company
• Ability to build and maintain strong customer and distribution partner relationships; customer focused approach
• Anticipates problems and develops contingency plans
• Ability to prioritize and complete assigned tasks with limited direction and supervision
• Solid communication skills (written and verbal)
• Ssolid presentation skills
• Excellent planning and organizational skills
• Drive, innovation, persistency, tenacious

Performance Driven: Delivers exceptional performance; strives to achieve stretch objectives; focuses on results, not efforts.

Top-Performing Employees Are Our Greatest Asset: Fosters a competitive environment and serves as a role model to other employees. Self-motivated; maintains a high level of work quality focuses on detail and is dependable in meeting commitments and fulfilling obligations.

Build Value for Customers: Builds and strengthens customer relationships; finds better ways to meet customer needs; acts ethically, maintaining the highest personal and professional integrity. Supports the overall objectives of the primary Strategic Account Executive.

Accountability through Matrix Management: Works effectively within the matrix, promoting trust and communications across the business segments; collaboratively builds strong relationships. Strong interpersonal skills; networks outside and inside the organization and builds positive relationships with key individuals and groups.

Organizational and Personal Influencing Skills: Creates, builds, and maintains relationships that enhance the performance of the business, including those outside direct control. Obtains commitments from individuals or groups to ensure organization success. Ability to influence individuals at all levels of the organization.

If the hired individual resides in Florida (office based or telecommuting) this position requires the AHCA Level II background check (fingerprinting) by the State of Florida for all clinicians that have direct face to face contact with members OR employees who will have access to confidential patient data and will require renewal every five years.

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement result in rescission of an employment offer or termination of employment.

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we’re presented with an opportunity to make a difference on a scale we couldn’t imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you’ll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You’ll help write the next chapter in the history of health care. And you’ll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life’s best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.