Telecom Technician (Tier 3)

ProRecruiters is seeking a Telecom Technician (Tier 3) to join our growing and dynamic remote team servicing clients across the United States! Benefits and competitive pay will be discussed during the interview and will be based upon experience. We are only seeking candidates for this opportunity who are fully vaccinated with a valid vaccination card at this time.

Company Intro:

ProRecruiters does not just connect you with a job; we offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow. The more worthy the goal, the harder the path and we do not offer you a rose garden. This is not an elevator to success; it is a ladder, and you must put in the work to climb so you’ll never feel stuck in a dead-end job again.

ProRecruiters is part of Array Corporation, the leading technology-enabled enterprise staffing organization whose mission is to help YOU TAKE CHARGE OF YOUR CAREER.

Role Purpose:

To provide telecom support to meet client goals and expectations in a remote setting.

Job Description:

Telecom Technician (Tier 3) responsibilities include but are not limited to:

• Activate / Work / Suspend network and customer related maintenance activities
• Open / Work / Close network and customer related trouble and impacts
• Provide technical consultation, coaching and mentoring for Tier I technicians
• Participate in active outages and post-outage reviews with a focus on quality / efficiency / effectiveness / communication
• Participate in Network / System / Customer reviews and audits in the interest of establishing consistent and foundational improvements
• May provide assistance with projects related to core responsibilities of the role
• Customer & Vendor Management
• Work with broader / related teams within Company to drive quality results / processes

Position Requirements

Education: Bachelor’s Degree in computer science, engineering, or related field is required

Experience:

• At least five years of Telecom Tech support experience is required
• Must have 5 years working at a telcom provider (Lumen, Windstream etc.)
• Must have 5 years working with DWDM (Infinera, ciena, Nokia)
• Must have 5 years working with SONET (Nortel, Cisco, Fuji)
• Must have 5 years NOC experience

Skills and Certifications:

• At least 5 years of familiarity w/ 24x7x365 NOC environment and trouble tracking processes
• Experience with Salesforce highly preferred
• Technically able to adapt to the situation to drive progress
• Excel / PPT / Word Applications
• Analytical Awareness and Quality Focused
• Ability to communicate effectively at various levels within and outside of the client’s organization
• Must have a valid vaccine card

Type: Full-Time, Exempt

Pay Rate: $80,000 to $100,000, based on experience

Schedule: To be discussed during interview

Top Benefits/Perks:

As a team member at ProRecruiters, you will be eligible for:

• Competitive Benefits such as health care, dental care, vision care and 401K/matching

• Career Development

Location:

Remote; Can be based anywhere in the U.S.