Telecommunications Coordinator

Job Summary

Claire’s, is currently hiring on a vacant job post of Telecommunications Coordinator based in Birmingham England United Kingdom. Please read the job detail carefully before applying.

Job Title: Telecommunications Coordinator
Company Name: Claire’s
Job Type: Full Time
Job Location: Birmingham England United Kingdom
Salary:
Job Link Expiry: 2022-08-13
Posted on: jobsintelecom.net

Job Detail

Purpose of Role

The Telecom Coordinator is responsible for placing, updating, tracking, and communicating all telecom service orders for Claire’s corporate and retail locations. You will work in collaboration with our Telecom Expense Management (TEM) provider to ensure the successful delivery of services to locations and users.

Main Responsibilities

• Collaborate with various groups to compile telecom service orders
• Provide a high level of customer service to all staff and departments
• Create tickets for all Move, Add, Change, Delete (MACD) Telecom orders
• Track, update and communicate all changes to MACD orders to the necessary parties
• Develop project schedules, plans, and processes
• Manage schedule changes related to construction
• Facilitate the ordering of mobile phones for field and corporate users
• Coordinate mobile hardware break/fix with users
• Track inventory of mobility services and orders
• Communicate install dates and orders to the necessary parties for access to facilities
• Collaborate with the network team on service installations and service impacting issues
• Investigate billing related issues and solve disputes
• Create and distribute reports to various groups
• Participate in the analysis of service-related trending and develop plans to address systemic or carrier-related issues

Education & Qualifications

Batchelors degree or equivalent experience required

Essential Criteria

• Passionate about customer service
• Positive can-do attitude
• Strong oral and written communication skills
• Strong organization and problem-solving skills
• Microsoft Office proficiency required (Excel skills)
• Strong understanding of basic Telecom services and terminology
• Sense of urgency with the ability to work in a fast-paced and deadline-oriented environment
• Able to prioritize multiple assignments
• Time and project management skills
• The ability to work independently
• Detail orientated

Claire’s is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you require.
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