Installation Technician

United Technologies Services is a telecommunications contractor, with main office/warehouse in northern NJ area. (N. NJ. Little Ferry) Our focus on delivering a quality product with attention to safety, integrity and customer satisfaction has driven our success. We are currently seeking a motivated full time Installation Technician to join our growing team in Northern NJ & NYC. As an Installation Technician, you’ll set customers up for success with their new Station router, provide “white glove service” to connect all their devices, and explain in human terms how our wireless broadband internet service works. You’ll need to have strong time management, a knack for troubleshooting, and the ability to juggle multiple projects at once. In addition to being punctual, you are an engaging, approachable, and empathetic person. Our ideal candidate not only enjoys teaching someone how to use something new, but they’re energized by sharing their passion for groundbreaking technology. You should be versatile; able to interact with a range of personalities from building owners to tenants. This isn’t an office job, so we want someone who enjoys being on the move and interacting with people, not keyboards. Valid license needed, company vehicle provided. Pay Range $20-30 pay commensurate with experience. (Training pay for 2 weeks) Background & drug testing will be required.

Responsibilities:

§ Be the point person for installation and activation of services for new customers.

§ Mount site equipment and have the ability and skill to do fiber cleaning, splicing, fiber optics testing, ethernet speed test, tone out wiring testing, etc. (It’s possible that you may not have all these skills at present, but you must be able to demonstrate a working ability in one or more of these areas with the aptitude to learn the other skills.)

§ Connect a customer to the Internet infrastructure using coax, phone lines, or ethernet

§ Investigate and resolve device and network specific issues at point of installation: Think everything from helping get a wireless printer connected to making sure there’s no interruptions when streaming or gaming

§ Act as a valued source of “on the ground” feedback from customers and be asked to report back and present your findings in order to improve our service and technology

§ Log customer feedback and concerns to ensure the accurate tracking of satisfaction metrics

§ Educate customers on how to operate the equipment after setup and installation to ensure their long-term success with the service

§ Qualified Applicants must be legally authorized for employment in the United States.

Experience and skills required:

§ Clean valid driver’s license

§ Experience wiring 66 and 110 punch blocks

§ Experience terminating coax, RJ11, and RJ45 cables

§ Ability to work independently and proactively

§ Ability to work outdoors in all types of weather conditions and at different sites, including rooftops

§ Must be able to lift up to 40 lbs regularly, respond quickly to avoid or mitigate potentially dangerous situations, move safely over uneven terrain, safely climb ladders while carrying up to 40 lbs, and wear personal protective gear correctly

§ Must be able to adhere to OSHA safety guidelines and wear personal protective gear correctly

§ Must be able to bustle about, bend, squat, or stand for prolonged periods of time

Not required but a plus

• Past experience at an ISP or telecommunications company.

• A+ Certification

Job Type: Full-time

Pay: $20.00 – $30.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift

Application Question(s):

• Do you have a vehicle & valid insurance?

Experience:

• Cable, Internet & Satellite Field Service Technicians: 1 year (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: On the road