Business Consultant-Business Strategy & Transformations

Location:
Calgary, AB, CA Edmonton, AB, CA Vancouver, British Columbia, CA Toronto, ON, CA

Req ID: 28061

Jobs by Category: Operations

Job Function: Planning and Analysis

Status: Full Time

Schedule: Regular

Description

Do you enjoy working in a diverse and inclusive environment where you can feel comfortable bringing your authentic self to work?

Are you a naturally curious person that believes learning is a continuous journey?

Do you prioritize your well-being and want your employer to do the same?

The TELUS Business Customer Experience (BCX) team knows that we are better together, so join us and together, let’s make the future friendly.

A bit about us:
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and serve our communities. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding.

Do you want to be part of a transformational journey and enable strategic decisions that will shape the future of the BCX business?

Join our team

TELUS Business Customer Experience (BCX) team has embarked on a transformational journey to standardize and drive a national approach to our systems/tools and processes used by our business. As part of the Business Strategy & Transformations (BST) business unit, the BCX Systems Process Management team (PMT) will drive the strategic direction needed by the business that will have a large impact on the BCX long term strategy.

We are seeking forward thinking individuals with a passion for process, continuous improvement and delivering success to join our BCX PMT.

Here’s the impact you’ll make and what we’ll accomplish together

As a member of the Process Management team, you will be utilizing your analytical skills to support decision-making as we drive transformational change, collaborate with our business stakeholders to understand the business challenges with processes, guide the business on new ways of doing things as well as provide planning, governance and guidance on important initiatives working with key stakeholders and other team members.

You will use your expertise and experience to provide input into the creation of business cases and support with decisions on the prioritization of opportunities as the team builds process-driven roadmap to transform our customer experience across the business.

You have the ability to present compelling stories at multiple levels of leadership through many different sources, such as data analytics and process gap analysis.

Your resilience, agility and ability to thrive in an ever-changing dynamic environment will make you a perfect fit in our high performance team.

Here’s how

Facilitate, influence and negotiate critical business decisions in large process development programs

Collaborate and partner with business units across the value chain such as Marketing, Product and Operations teams to obtain alignment on business case development and process improvement recommendations

Support communication of transformational information to the team through multiple channels (verbal, written and presentation skills)

You are responsible for Stakeholder engagement, project updates, communicating on cost/benefit analysis, risk assessment and mitigation

Consult the business on complex solutions to drive Operational efficiency

Lead cross-functional teams to resolve challenges, improve process and execute on competitive strategy to deliver differentiated customer solutions and in exemplary customer experience

Qualifications

You’re the missing piece of the puzzle

Leadership/Work Management

Prior experience leading or with significant involvement in either delivery or defining the strategy for large transformational programs

The ability to work independently with minimal supervision

The ability to work effectively in demanding environments while handling multiple tasks, prioritizing activities and meeting deadlines

Known for your collaborative and approachable style, even in the most stressful and dynamic of environments

You have strong interpersonal skills with the ability to foster good working relationships at multiple organizational levels

You have a high standard of performance, creative and self-sufficient with ability to work successfully under pressure

Decision Making/Consulting

Valued for your 7+ years of experience in a consulting, corporate strategy or research firm setting

You’re able to use data to improve the experience for the end-user and meet the goals of the business

You are a capable and willing learner who proactively researches solutions to business challenges to provide informed decisions

You take ownership of multiple process-focused project or large complex programs where important decision-making is involved

Process Improvement/Analysis

You will use your strong desire to better understand what the business needs and then connect the dots to align on what changes are needed from a capability and process perspective to address the needs of the business

Demonstrate very strong knowledge of business analytics and process methodology

Advanced analytical, critical thinking and problem solving skills with a sharp eye for quality and detail

You have a sense of urgency and ability to drive issues to solutions without being discouraged of setbacks

Communications

Skilled in using a range of tools to collect, organize, interpret and summarize data, identifying trends and patterns to inform strategy

Proven ability to quickly grasp complex, multi-dimensional concepts and succinctly distill them into clear and meaningful communications for any audience

You are a skilled communicator: You have an interest to listen and understand our customers’ needs, whilst interpreting stakeholder feedback to implement business processes and identify business issues and/or objectives to design solutions that empower them

Advanced skills in using different tools such as Microsoft (MS) PowerPoint or Google Slides, MS Excel or Google Sheets, Process Mapping, Asana

Great-to-haves

Undergraduate degree in Business and/or related discipline

Background in telecommunications or consulting an asset

The understanding required to quickly learn new technology and applications

Experience with Business Analysis, Process Management or Performance Analysis

Operations experience (Asset)