Installation Technician

In this role, you will complete assigned TeraGo Networks customer and network installations and complete service activations as required to support Field Operations.

Responsibilities:

• Responsible for completing new customer and network installations on rooftops. This includes but is not limited to fixed wireless radio and mount hardware assembly, installation, equipment hauling and service activation.
• Review and prepare installation equipment and tools prior to arriving onsite to complete TeraGo’s physical installations.
• Assist with hub maintenance in accordance with TeraGo’s Maintenance program where needed.
• Support local Field Service Manager in completing assigned customer and network site maintenance activities in accordance with TeraGo standards.
• Flexible to work various shifts: days, evenings, and weekends, to meet business needs
• Complete day-to-day work in compliance with TeraGo’s health and safety policy.
• Attempt test and turn-up activities including completion of as-built drawings and archiving of test results.
• Diagnosing errors or technical problems and determining proper solutions
• Maintaining accurate and timely timesheets
• Managing the inventory management cycle and annual counts. Returning inventory that requires repair

Education & Experience:

• High school diploma and/or relevant work experience.
• 1-2 years experience in cabling and/or rooftop hardware installation required.
• Telecommunications experience an asset.
• Possess a valid driver’s license. Will be required to submit driver’s abstract on a regular basis.

Skills & Abilities:

• Knowledge of all standard cable types and terminations (i.e. Ethernet CAT5/6, LMR400, RG11)
• Ability to interpret schematics, manuals and manufacturer’s instructions as required.
• Strong understanding of construction and electrical principles, practices, and requirements.
• Strong analytical and problem-solving skills.
• Clean organized individual with a passion to learn new skills and trades.
• Strong knowledge of computers and basic troubleshooting of internet connections.
• Basic networking knowledge
• Must have excellent communication (written and verbal) and customer service skills.
• Handle a physically demanding workload (up to 60 lbs.) which includes heavy lifting, climbing ladders/poles, crawling in confined spaces and working in all weather conditions
• Self-motivated, demonstrate effective decision-making skills and can work with limited supervision
• Dedicated and compassion individual who enjoys working outdoors and takes pride in their work.
• Knowledge of occupational health and safety requirements.
• Current Working at Heights / WHMIS 2015 / Lift Operator certificates is an as asset (Training and certifications will be provided)
• Comfortable working on roof tops, tall buildings and structures.
• Be willing to work extra hours, weekends and holidays as needed (once or twice per month).

TeraGo is leading the industry as an expert in the flow and management of data. Being recognized in the top 100 of Canadian Technological Companies, as well as being named as one of Canada’s Top Employers for Recent Graduates in 2018, TeraGo offers opportunity for career growth and advancement, yet has a relaxed working environment that fosters innovation, creativity and team work.

What We Offer:
TeraGo Networks encourages a healthy balance between life and work and has designed a compelling and competitive package to meet your needs. This includes:

• Remote Work
• A comprehensive benefits package starting day 1
• Generous vacation entitlements
• Flexible work schedules
• A dynamic and fun work environment
• Group RRSP
• Employee Share Purchase Plan with a corporate discount

TeraGo is an Equal Opportunity Employer and welcomes and encourages applications from all interested and qualified candidates. TeraGo will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform TeraGo staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Job Type: Full-time