Software Engineering Manager

ABOUT AVAYA

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what’s next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

ABOUT THE OPPORTUNITY

This role can be onsite/hybrid at our office in Irving, Texas or fully remote within the United States or Canada. Applicants must already be located in the U.S. or Canada and roles are not eligible for sponsorship.

As a Software Engineering Manager, you will lead an agile team of 10 engineers and will be responsible for the development and quality of an application that is part of the heart of the Contact Center. You will provide status on key program milestones and organize interdepartmental activities, ensuring completion of the activities on schedule, within budget and quality targets. As a People Manager, you will perform all coaching and management functions, including performance assessment, with some upper management oversight.

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ABOUT THE RESPONSIBILITIES

Leads a distributed agile development team of 10 java software engineers distributed across different countries and time zones

Attract and retain key talent

Assess performance and focus on team’s career grow opportunities

Identify and resolve program deviations

Contributes to an open and transparent work environment

ABOUT THE REQUIREMENTS

EXPERIENCE:
Has strong experience in Agile development

Has strong experience leading distributed teams (in different time zones preferred)

Has lead software development and/or QA efforts

Has been responsible for projects outcome in terms of deliverables, budget and timeline.

Experience in telecom/contact center industry and with cloud-based technologies highly desirable

SKILLS & COMPETENCIES:
Awareness of cloud native technologies – hosted Kubernetes applications and hosted platform/container services

Ability to communicate with all levels within the company

Knowledge of Agile / Scrum methodologies

Excellent communication skills and ability to work effectively in a geographically dispersed team

Experience with related tools and processes: Git, Continuous Integration, Continuous Deployment, TDD, BDD, API first, Code Reviews.

Capable of making timely decisions with incomplete information

Can identify trends/root causes and take action so desired results are achieved

Advanced English proficiency

EDUCATION/QUALIFICATION:
10+ years related industry experience

Bachelor’s or Master’s degree in Computer Science, Computer Engineering or closely related field

Agile Certifications (desired)

COMPENSATION – SECTION PERTAINS TO COLORADO APPLICANTS ONLY

(Colorado only*) Minimum salary of $117,300.00 + bonus + benefits.

Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.

Experience

5 – 8 Years of Experience

Minimal People Management Experience

Education

Bachelor degree or equivalent experience

Advance Degree preferred

FOOTER

Explore our current opportunities @ https://www.avaya.com/en/about-avaya/careers/welcome/

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at https://www.avaya.com/en/privacy/policy/ and applicable Privacy Statement relevant to this job posting accessible at https://www.avaya.com/en/documents/info-applicants.pdf.