AMI Network Analyst

45115 – Mississauga – Rotation – 12 months

Safety Comes First is a core value at Hydro One, and we remain committed to taking every reasonable precaution to ensure a respectful, safe and healthy working environment. Further to this commitment, we have adopted a COVID-19 Vaccination Policy to protect the health of our employees from the hazard of COVID-19. New employees will be required to declare their vaccination status to Hydro One. Employees who do not provide proof of vaccination status may not enter any 3rd party locations that require full vaccination (e.g. customer properties).

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One!

• NOTE* Hydro One introduced a Hybrid Work Pilot Project in 2022 for most office-based roles. Employees work in-office/on-site two days a week and remotely from home for three days a week. Hydro One is adding refreshed workspaces and technology to support these changes. Join us as we ‘trial & learn’ a new modern way of working and be a key driver of future state!

In office but with intention – a time for team and trust building, collaboration, and socialization. Please reach out to us to learn more!

This position, under the AMI Centre of Excellence within AMI Operations, will involve be involved with the following:

• Assist in the evaluation of new or revised AMI network products hardware and software. Assist in the performance of studies to determine applicability and adaptability of network hardware products and software packages.
• Design and write software programs to meet specific requirements including configuration, programming, testing, documenting and implementation.
• Maintian less complex facility software; such as LAN/WAN facilities software, firmware and other AMI and network enabled applications by:
• Applying corrections, generating new versions,
• Adjusting parameters and making modifications in order to improve performance and simplify use.

General Accountabilities:
Perform bench testing on CFCI devices, including coordination planning, and reporting, with support from supervisor and colleagues.

Assist in the evaluation of new or revised AMI network and distributed automation products hardware and software.

Assist in the performance of studies to determine applicability and adaptability of network hardware products and software packages.

Install new vendor supplied network hardware and software solutions.

Work with telecom carriers and vendors of AMI network and distributed automation products and services regarding the installation hardware, software and the resolution of problems.

Assist in the resolution of device trouble reports using established procedures, practices and operational tools.

Test and verify the end to end communication paths for data errors using the tools provided.

Maintain current knowledge of specific areas such as LAN/WAN wired/wireless computer/network technologies.

Assist in the preparation of recommendations for changes to products and services.

Perform other duties as required.

Selection Criteria:
Essential Knowledge, Experience and Qualifications

Requires knowledge of computer science and/or Electrical Engineering to gain an appreciation of design concepts to evaluate software and hardware for varying network systems. Knowledge is normally acquired through the completion of 4 years university training (Grade XII plus 5 years).

Requires a good knowledge of English to communicate effectively with others and prepare various reports.

Requires a minimum of 12 months of experience with bench testing and troubleshooting of CFCIs.

Requires showing others how to perform tasks or duties.

Requires working with internal customers to discuss timelines and work program deliverables.

Requires work to be carried out in a lab and office environment.

• Assist in studies relating to AMI network services hardware or software requirements, efficiency and reliability. Recommend changes to improve system effectiveness.
• Work with internal and external customers regarding details on customer service issues and inquiries including the commissioning of meter and network devices and commencement of meter data collection. Respond effectively to inquiries associated with planned or unplanned AMI system disruptions to eliminate billing errors and customer complaints. Operate a variety of meter data head end software applications to process and monitor meter and AMI network device error reports.
• Assist in the development/revision of processes, tools and procedures document, as required.
• Test and verify of the end to end communication paths for data errors using the tools of the AMI network component and the head-ends systems prior to commissioning of meter installations and commencement of meter data collection.
• Assist in the change management process including the configuring and provisioning for commissioning and decommissioning of meters and network devices to or from the system in accordance to established procedures.
• Assist in the resolution of meter and AMI network device trouble reports using established procedures, practices and operational tools.
• Maintain current knowledge of specific areas voice, video, LAN/WAN wired/wireless computer/network technologies including new or revised equipment vendor products, procedures or applications that may be available.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2021.

Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Deadline: August 1, 2022

In the event you are experiencing difficulties applying to this job please consult our help page here.

Job Segment: Network, Telecom, Telecommunications, Testing, Technology, Customer Service