NOC Operations Tech 1, 2, SR

Network Operations Tech 1, 2, SR (Posting)

Overview

UTOPIA Fiber is an open access network servicing over 45,000 business, municipal and residential subscribers with fiber connectivity for video, VOIP and data services across Utah with expansions into Idaho and Montana. As we continue to see record breaking annual growth, we are growing our core team in Network Operations and looking for dynamic, resourceful, detailed oriented technologists who can help us monitor, maintain, and grow this network.

Job Description

This is a skilled, technical work performed in the office providing supervision, leadership, and expertise in support, analysis, and maintenance of the fiber to the premise network. Core duties will include:

• Monitoring and maintaining the UTOPIA Fiber production infrastructure.

• Respond to network outages, triaging issues, taking remediation and resolution steps as well as capturing detailed information and assisting if escalation is required.

• Assisting customers with issues.

• Assisting with installations of business and residential customers.

• Ongoing skill development of yourself and the team by participating in postmortem analysis, training, independent learning as well as mentoring more junior technologists

• Building and maintaining runbooks for troubleshooting and maintenance activities

• Assisting other technicians, analysts, engineers, and managers with reporting needs.

• Notifying technical staff, management, and customers of issues that occur in the production infrastructure.

• Additional functions as necessary and directed by leadership and more senior staff

Preferred Employment Experience:

• Associates degree or higher in Computer Science, Information Technology, Information Systems, or related field

• NOC Tech 1: one year of job-related experience which must have included supporting a network system from a monitoring and configuration perspective; OR and equivalent combination of job-related education/experience (substituting one year of post-secondary education/training for six months of experience).

• NOC Tech 2: Either two years’ experience as a NOC Technician I; OR three years of comparable job-related experience which must have included supporting a network system from a monitoring and configuration perspective; OR an equivalent combination of job-related education/experience (substituting one year of post-secondary education/training for six months of experience).

• Senior NOC Tech: Either two years’ experience as a NOC Technician II; OR five years of comparable job-related experience which must have included supporting a network system from a monitoring and configuration perspective; OR an equivalent combination of job-related education/experience (substituting one year of post-secondary education/training for six months of experience).

Core skills we need in a candidate include:

• Exceptional customer service skills and the ability to communicate complex technical information to both technical and non-technical people both verbally and in writing.

• Experience with software tools such as ticketing systems, chat and text systems, email systems, Microsoft Word and Excel or Google docs

• Understanding of the Layer 1-3 of the Open Systems Interconnection (OSI) model

• Understanding of Layer 2 protocols such as RSTP, SPB, VLANs, ARP, MAC, etc.

• Experience with use of Telnet, SSH, traceroute, ping and other network support/troubleshooting protocols

• Experience with NMS (network monitoring systems) such as Solar Winds, Zabbix, OpenNMS, Zennos, Cacti, or Nagios

• Ability to maintain confidentiality and professionalism

• Ability to multitask in a high stressed environment

• Learn and keep current with technological advances

• Develop and maintain effective working relationships with the public, coworkers, and supervisors

Screening

• Based on the meeting the minimum requirements and job-related experience, skills, knowledge, and education

• Criminal background checks are conducted on all UTOPIA positions

• Non-disclosure may result in dismissal

• Valid, lawful driver’s license is required at time of appointment.

Physical/Environment Factors

• This work requires sitting at a computer for extended periods of time with some level of work taking place on the phone.

• Work shift includes swing, or graveyards including weekends and holidays; some overtime required.

Pre-Employment Testing

• Prior to appointment, applicants will be required to successfully pass a drug screening and background investigation.

Apply at https://www.utopiafiber.com/careers/

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Night shift
• Overtime

Work Location: One location