Overnight NOC Associate

Job Overview Overnight NOC Associate:

The NOC Associate is an experienced technician that has excelled in the helpdesk as a Support Desk Tech or was hired into the role with prior helpdesk or NOC experience. This person is a good communicator and works well in a team-based environment and can manage working on multiple escalated trouble tickets at once while also responding to system generated NOC alerts. This person is experienced in troubleshooting and configuring a wide range of products, from firewalls, routers and switches, to desktops, servers, Azure, Office 365, SIEMS and SANs. The NOC Technician is capable of independently troubleshooting and resolving a wide-range of issues in both remote and on-site scenarios. This is for an overnight position the hours are 7pm to 7am with a rotating schedule of 3 days on 4 days off one week and 4 days on 3 days off the following week.

Responsibilities and Duties:

• Responding to Network Operation Center monitoring alerts including, but not limited to, Server alerts, Network alerts, Antivirus alerts, Backup alerts, etc.

• Complete Time entries for all work being done on tickets, and accounting for at least 9.60 hours (80%) daily.

• Monthly billing average should be 80% or more

• Keeping client documentation up to date when changes are made, or new SOPs created

• Understanding of installing, configuring and troubleshooting workstation and server hardware

• Understanding of installing, configuring and troubleshooting Windows Server OS.

• Working knowledge of Azure and Office 365

• Working knowledge of Linux operating systems (GUI and CLI).

• Understanding of networking, with the ability to pinpoint root cause and remediate majority of network related issues

• Understanding of firewalls, routers, switches, and wireless technology.

• Comfortability with Cisco CLI and ability to work through other languages (Dell, FortiGate, etc).

• Takes ownership of tasks and tickets, following through to ensure complete resolution

• Takes personal interest in, and responsibility for, quality of work they perform

• Ability to deal effectively with stressful situations

• Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members

• Understands that the success of individuals is measured by the success of their teams

• Ability to quickly learn new technologies using self-study materials and intuition

• Ability to articulate technical information clearly and simply to non-technical people

• Is self-motivated and can be self-directed when necessary

Live the core values of Vertikal6 in all facets of the job and in your interactions and communications with others both internal and external

• Care Deeply – You can never spend too much time thinking about and worrying about the Client. The quality of our service begins and ends with caring.
• Innovate Relentlessly – There is always a way to improve. Provide new ideas and look for a better way. Remember there is always a first way to do the impossible.
• Service Sincerely – Our Client’s interests come first. Replace self-pride with pride in client satisfaction. Sincerity results in success.
• Collaborate Feverishly – Build bridges with your peers, partners and clients. They are a treasured resource, crucial to your success.
• Listen Earnestly – When we listed to understand, not to reply, we share ideas and can then execute successfully for our clients.
• Improve Eternally – If we do not learn, we’ll always be in the same place. Continuous development of your knowledge and skills is our sustainable competitive advantage.

Qualifications:

• Bachelor’s degree preferred

• Equivalent combination of education and experience

• CCNA, Server 2016/O365 MCSA, or 5+ years technical experience preferred

Job Type: Full-time

Pay: $45,000.00 – $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 12 hour shift
• Night shift

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Required)

Work Location: Remote