Telecommunications Analyst

Location: Columbus, OH

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams’ hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Position Summary:

The Telecommunications Analyst will be responsible for coordinating and performing moves, adds, and changes, acting as a liaison between end user and vendor support for phone systems, wireless providers, and telecommunication vendors.

Essential Duties and Responsibilities

• Coordinate, review, and perform moves, adds, and changes required for efficient operation at local offices.
• Coordinate, review, and perform maintenance tasks required for efficient operation of the OTC phone system.
• Coordinate, review, and manage relationships with wired and wireless telecommunication vendors and partners to allow best experience for end users.
• Review and maintain accurate information of wired and wireless lines to allow for accurate accounting of invoices.
• Maintain and prepare required reports relevant to the operations of the telecommunications systems.
• Review and plan integration of new locations and companies to the OTC phone system.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science (or related field) or five (5) years related experience.
• Preferred CompTIA Security + Certification or equivalent
• Knowledge of various telecom technologies including DIDs, Toll Free, SIP Trunks
• Knowledge of Mitel/ShoreTel Phone System
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Up to 25% travel to offsite locations required.
• High-energy, self-motivated, well-organized
• Work cooperatively with other OTC associates; be a Team player.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you’ll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan –

Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You’ll also experience exciting opportunities for professional and personal growth and recognition.