Field Service Technician

Role: Field Service Technician

Location: Irvine, CA

Duration: 12+ month Contract

Job description:

Agreeya is a System integrator and seeking a field service technician is installs, maintains and repairs products such as equipment, integrated systems and subsystems, and software at the client and/or field locations. Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time.

Overview:

A typical desktop technician is responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

Job Responsibilities:

• Performs one or many of a wide range of installation tasks such as running conduit and cable, installing and connecting trays, racks and electronic hardware systems, connecting and testing both new and retrofit construction of audio/visual, computer server, network and telecommunications equipment.
• Installs, upgrades and removes products ensuring coordinative engineering field change.
• Assembles, installs and configures systems and equipment in accordance with site assessments and schematics.
• Completes system programming and optimization as part of the installation process.
• Completes final commissioning and integrated acceptance testing of electrical systems and associated equipment.
• Ensures the commissioning and final acceptance of critical path equipment is conducted to clients requirements and in accordance with applicable industry standards (API, ABS, DNV, etc.).
• Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.
• Provides on-site end-user training on system operation, maintenance and limited troubleshooting.
• Travels frequently to customer sites in performance of duties.
• The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is required to reach with hands and arms.
• The employee must lift and/or move up to 50 pounds.
• Instruct and assign staff to provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.
• Assign the testing and verification of hardware and support peripherals to staff to ensure that they meet specifications and requirements.
• Oversee the build, testing, and modification of product prototypes using working models or theoretical models constructed with computer simulation.
• Assign staff to analyze user needs and recommend appropriate hardware.
• Direct technicians, engineering designers or other technical support personnel as needed.
• Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system.

Skills:

• Verbal and written communication skills, problem-solving skills, customer service and interpersonal skills.
• Expert ability to work independently and manage one’s time.
• Expert mentoring skills necessary to provide support and constructive performance feedback.
• Expert knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
• Expert knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.

Education/Experience:

• Bachelor’s degree in computer science, related field, or equivalent training/education required.
• 10+ years customer service-related experience required.

Job Types: Full-time, Contract

Salary: $30.00 – $35.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Irvine, CA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Work Onsite at Irvine California

Experience:

• Software troubleshooting: 2 years (Required)
• Computer hardware: 3 years (Required)

Work Location: One location