Switch Technician

At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.

Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.

Come play a key role in building the future of innovation in Canada.

Are you up for the challenge and the fun? If so, consider the following opportunity:

This position is located and to service the region of Kanata, Ontario.

The incumbent is responsible for the maintenance, commissioning, and preventative routines of Switches/Transport facilities in the Rogers Wireless network to achieve optimum service levels. This includes the following systems: Ericsson Media Gateway’s, BSC’s, MSC’s, Cisco Data Platforms, Comverse Voicemail, Data Servers, & Switches, Testing of Fibre (Gige, 10Gige, 100Gige), & DS0 to OC192. DC power systems, Batteries, Generators, HVAC cooling systems.

What you will be doing:

• Respond to trouble reports on network problems by performing effective/efficient problem analysis, rapid trouble shooting and diagnosis, and prompt repair of equipment to ensure service restoral objectives are met
• Track and complete trouble tickets, participate in incident reports, and work order as-builts
• Coordinate with other technicians and departments as required to maintain service levels, maximize efficiency and ensure network consistency across and within your area of responsibility
• Effectively interface with NOC, Field Operations, Technical Support teams, and Engineering groups to resolve network faults
• Provide the highest quality customer service possible
• Plan and perform preventive maintenance routines to ensure network standards of performance are met
• Plan and implement work orders associated with GSM, UMTS, LTE, & 5G transport while respecting customer service and live network facilities
• Maintain inventory of equipment and parts to perform regular Facility and lab duties, equipment, tools, laptop etc
• Participate in activities associated with network optimization and build activities
• Maintain current documentation of site status, complete trouble tickets, incident report and other required reports
• Administrative: reporting of mileage, timesheet, expenses, Incident Management Tickets (IMTs), Deficiency ticket (DT) updates, maintain accurate online data for sites and tickets, email communication, asset management and incident reports
• Shift work/overtime and 24 hour on-call support is required on a regular rotational basis

What you will bring:

• Previous technical telecommunications experience supporting network elements
• Transmission experience would be beneficial e.g. DS0 to DS3 level
• Optical fibre, SONET OC3/12/48/192, knowledge of TCP/IP/ethernet would be an asset
• Travel is required 100% of the time within your own area
• Demonstrated investigative, problem solving, analysis and troubleshooting skills
• Must possess a valid Ontario driver’s license and have a good driving record
• Ability to work with minimal supervision
• Proven ability to work in a fast-paced environment with shifting priorities
• Strong time and priority management
• Strong interpersonal and communication skills
• Strong individual contributor and team player
• Diploma/Certificate in Electronics from a technical institute or equivalent work experience

As a condition of hire, all new employees will be required to provide proof of vaccinations against COVID 19. Any request for an exception under Human Rights legislation must be supported by evidence to be considered by Rogers on a case by case basis.

Please click here to review conditions that may qualify for medical exemption to the COVID-19 vaccine.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 306 Legget Dr. (063), Kanata, ON
Travel Requirements: Up to 100%
Posting Category/Function: Field Operations & Maintenance
Requisition ID: 265190

Together, we’ll make more possible, and these six shared values guide and define our work:

Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment

What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.

Posting Notes: Digital & Technology