Entry Level Data Center Support Technician (Infrastructure Support)

Please find below the Job Description:

Job Position: Data Center Support Technician (Infrastructure Support)
Location: Oklahoma City, OK
Mode: Long TermContract
Job Description:

• Perform data center/server room/IT room facilities management operations for basic Hands and Feet administration duties that includes: – Physical support (Racking and Stacking) of servers, network devices and other equipment’s during the support, changes, upgrades, commissioning and Decommissioning activities – Rack cabling, clean cable routing and cable management within racks – Support for Component upgrades, swaps, change-out, Lights-on verification, reboots
• Understand the installed infrastructure design at all locations including potential impact on business services in the case of infrastructure issues/outages
• Perform infrastructure related incident resolution, change management activities and service request or task completion via the ticketing system
• Maintain infrastructure facilities including hardware equipment, cabling/patching and IT rooms in a clean, secure and proper operating state to eliminate disruptions in service
• Coordinate with OEM vendors and manage replacement of faulty parts under warranty, maintenance, Return Merchandise Authorization (RMA)
• Periodically recommend stock levels for critical infrastructure spares to ensure infrastructure incidents can be resolved within the documented SLAs
• Manage Data Center logistics, assisting with shipping, provisioning and decommissioning processes
• Assist with asset and inventory management of hardware and data center supplies
• Act as the local site interface for vendors (Telecommunications providers, Equipment vendors and associated service partners/contractors, Backup media handling transport and storage service providers for tape backup and Local facility managements providers
• Complete infrastructure support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
• Participate and support SWAT team activities in response to Incident/problem resolution
• Participate in Change Review Board (CRB) meetings to support change activities
• Work with appropriate team in developing appropriate communications to end-users, on planned/unplanned outages.
• Perform required backup media handling support
• Provide rollout and implementation support for projects, new technology programs including capacity management, device replacement, remediation and retirement activities.
• Provide infrastructure support for Cyber Security, Business Continuity Plan / Disaster Recovery and Emergency Response activities – both drill/exercise and real events.
• Provide assistance (e.g. temporary network setup) for plants and refineries special activities (e.g. turnaround), operational events and special business activities as applicable to the location being served.
• Emergency response (on-call) support to system outages

Job Type: Contract

Salary: $30.00 – $34.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Rack: 1 year (Preferred)
• Cabling: 1 year (Preferred)
• Infrastructure: 1 year (Preferred)

Work Location: One location