It And Telecoms Support Apprentice

DALY SYSTEMS LTD


Job Summary

DALY SYSTEMS LTD, is currently hiring on a vacant job post of It And Telecoms Support Apprentice based in Leicester LE1. Please read the job detail carefully before applying.

Job Title: It And Telecoms Support Apprentice
Company Name: DALY SYSTEMS LTD
Job Type: Full Time
Job Location: Leicester LE1
Salary:
Job Link Expiry: 2022-10-03
Posted on: jobsintelecom.net

Job Detail

VQ Solutions are looking for an IT & Telecoms Support Apprentice to join the expanding team at Dalys. You will be responsible for maintaining & configuring both computer and telecoms hardware, software, systems & networks.

Closing date: 26 Aug 2022

Apprenticeship summary

  • Annual wage

    £11,700.00

  • Working week

    Monday to Friday. 8:30 am to 5:00 pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    4 days ago

  • Distance

    89.2 miles

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000073871

  • Positions

    1 available

What will the apprentice be doing?

  • Planning and undertaking scheduled maintenance tasks.
  • Communicating with clients and colleagues, to determine the nature of issues.
  • Diagnosing and prioritising fault reports.
  • Attending to first line support calls – via telephone and email.
  • Configuring hardware ready for deployment to customer’s site.
  • Site visits – to rectify faults, complete site surveys and install new solutions.
  • Support colleagues both with technical issues and solution advise.
  • Day to day network & security checks.
  • Fault reporting and resolution with service providers.
  • Document tasks completed, and share with colleagues.
  • Reporting & Displaying key information back to the business.
  • Attend regular team & department meetings.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards a Level 3 Information Communication Technician Apprenticeship delivered by VQ Solutions.

During this apprenticeship, you will develop a portfolio, attend online workshop sessions and have regular reviews. All apprenticeship work will be completed during working hours.

What is the expected career progression after this apprenticeship?

The majority of our apprentices are offered a full-time role upon the successful completion of their apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Initiative, Hardworking, Eager to learn

Qualifications

GCSE or equivalent English (Grade 4/C) Essential

GCSE or equivalent Maths (Grade 4/C) Essential

Other Driving License (Grade Pass) Desired

Things to consider

The employer has asked that training providers do not contact them with CVs or other unsolicited correspondence. Any unwanted contact be reported to the ESFA.

About the employer

Daly Systems Ltd or Dalys as it is affectionately known was established in 1996 by Peter Daly. At Dalys we provide Telephony and IT services to businesses in Leicester and the surrounding area.

Employer

DALY SYSTEMS LTD

Address

1 HEANOR STREET

LEICESTER

LE1 4DB


Training

Training provider

VQ SOLUTIONS LTD

Contact

Alanna Brown

[email protected]

01423 740006

Apprenticeship standard

Information communications technician

Level 3 (A level)

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