Fourans LLC
Position Description
This position is responsible for network operation center (NOC) services including technical support, planning, forecasting, designing, project management, installation, monitoring and maintenance of the converged data/voice network.
Skills and Experience Required
- Assists in the technical support, problem resolution, planning, and managing of the converged data/voice network that includes wired and wireless technologies. * Interact with customers as the primary point of contact for the network operations team. * Prioritize, triage, and assign tickets that have been routed to the network operations team for resolution. * Monitors the network for unauthorized activities; maintains network security. * Act as a primary interface with equipment vendors for resolving problems. * Recognizes and identifies potential areas where existing policies and procedures require modification. Assists in development of new policies and procedures as necessary. * Participates in procurement of RMA network equipment. * Prepares and maintains technical documentation to guide network users and to assist with the ongoing operation, maintenance, and development of the network
Additional Information
Must be willing to work overtime and rotating shifts as required.
Job Types: Full-time, Contract
Pay: $43.72 per hour
Schedule:
- 8 hour shift
Education:
- Associate (Required)
Experience:
- technical support, problem resolution, planning: 1 year (Required)
- wired and wireless technologies: 1 year (Required)
- contact for the network operations team.: 1 year (Required)
- Participates in procurement of RMA network equipment.: 1 year (Required)
Work Location: One location
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