Axelon Services Corporation
Job Brief
We have a vacancy of Network & Telecom Operations Analyst in our company, Axelon Services Corporation. This vacancy is based in Houston TX. Please go through the job detail mentioned below.
Position Title: Network & Telecom Operations Analyst
Company: Axelon Services Corporation
Work Type: Full Time
City of work: Houston TX
Salary:
URL Expiry: 2022-09-14
Posted on: jobsintelecom.net
Job Detail
Network & Telecom Operations Analyst
Houston, TX (3 days in office 2 days remote)
6 Months
Job Description:
The Network & Telecom Operations Analyst works under direct supervision of the Network & Telecom Operations Manager and/or the Network & Telecom Operations Lead and follows a variety of established procedures along with verbal and written instructions. As the first point of escalation, Network & Telecom Operations Analyst will work on all open and active incidents to manage and drive resolution with carriers and 3rd party network vendors.
You must have excellent communication and organizational skills, especially in identifying technical solutions and achieve the best customer satisfaction for system services.
Responsibilities
Customer Management
•Act as a primary representative of the Network and telephony during any incident and drive issues to resolution
•Accountable for customer management and communication between vendors and customers.
•Under supervision, manages outage bridges to drive quick resolution to customer-impacting issues
Operations Management
•Oversees troubleshooting of service problems dealing with performance, network or voice hardware problems, network problems and application issues escalated by L1 & L2 Outsource teams.
•Identify, notify, and escalate network issues.
•Work in portals for carriers and device management to gather information and drive resolution.
•Tracks and updates problems in the trouble ticketing system
Competencies and Profile
Experience
Education Requirements
•Associates Degree or relevant experience in IT
General Requirements
•Minimum one (1) year experience in a Network Operations Center, Troubleshooting and/or Surveillance environment.
•5+ years of Supplier relationship management
•Fluency in English is mandatory (additional language capabilities are a plus).
Knowledge specific to the position
•Good understanding of running a service organization around network technologies and services: WAN, LAN, WiFi, VoIP
•Good understanding of service management tools for event management, provisioning, and monitoring
•Proficiency in managing service providers, outsourcing companies, across virtual teams and global geographies.
•Experience with Velo Cloud Orchestrator or other SD-WAN technologies.
Critical Competencies
•Customer and service-oriented.
•Able to communicate with impact – proven interpersonal, analytical, presentation, and organizational skills.
•Ability to collaborate and operate within a matrix organization.
•Ability to effectively prioritize and execute tasks in a high-pressure environment.
•Ability to adapt and handle changing environments.
•Solution-focused decision making.
Apply Now
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