Altitude Communications
Our company delivers telephone services, voice and video conferencing solutions, and omni channel contact centre platforms to businesses in Canada. You will be working in a customer facing role managing requests from our customers over the telephone and through email. The role requires strong communication skills both written and oral. Most requests are simple changes including: adding and changing services, updating records, and purchasing additional products.
The secondary role is assisting the technical team in onboarding new customers. This requires updating technical information and interacting with the customer to update them on progress and milestones. Strong attention to detail is a must.
On job training will be provided.
Job Type: Full-time
Salary: $25.00-$30.00 per hour
Benefits:
- On-site gym
- On-site parking
- Paid time off
- Wellness program
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime pay
COVID-19 considerations:
Our office is arranged to give ample space to employees who might be working in the office. We balance in office and at home work.
Technical staff who go on customer site are provided PPE as nneeded
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Education:
- AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
- telecommunications: 1 year (required)
- Customer service: 1 year (preferred)
Expected start date: 2022-09-19
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