Post Office Ltd
Job Summary
Post Office Ltd, is currently hiring on a vacant job post of Content Manager based in London. Please read the job detail carefully before applying.
Job Title: Content Manager
Company Name: Post Office Ltd
Job Type: Full Time
Job Location: London
Salary:
Job Link Expiry: 2022-08-24
Posted on: jobsintelecom.net
Job Detail
Summary
Salary: Competitive
Grade: 3B
Contract Type: Permanent
Location: Finsbury Dials, London / Hybrid
Reporting to: Head of Creative and Content
Division: Commercial
Sunday 7th 2022
The Purpose of the Role
This Content Manager role is integral to the dynamic Marketing team, reporting directly to the Head of Creative and Content. You’ll deliver against our content strategy framework, using content to elevate our hero brand moments, to create product consideration by supporting the sales funnel or improve customer experience – with helpful information to resolve pain points. You’ll monitor & share progress. And help shape future content plans. You’ll act as a content consultant, where required, to Agencies, Partners, Heads of Product Management, Communications, Customer Service, Operations and IT.
This is a critical role, shaping the brand purpose, driving revenue, customer satisfaction, and profitability for Post Office.
Principal Accountabilities
- Imaginative and able to guide creative with your vision. Whether that be conceptual, developing a strategic response to the practicalities of fine tuning a script
- Manage the content budget and calendar. Comfortable working with a wide range of stakeholders from across the business to ensure the delivery of through the line content that elevates Post Office.
- A creative guardian. Great at reviewing assets, interpreting brand guidelines and providing feedback or support
- A self-starter who would also be comfortable creating their own content/scripts/copy
- An opportunist. Always looking to maximize success, either by suggesting a potential outreach opportunity through to integrating social listening, for reactive content
- Comfortable managing the production process. That could be an external agency or an in-house design resource
- Keen to understand customer needs and deliver creative based on insight
- Commercial reporting. Able to share success across the business and build in test and learn frameworks to constantly fine tune and improve
Qualifications, Experience & Skills
- Demonstrable experience in media, brand and influencer marketing, with hands-on experience in both strategic and tactical execution
- A commercial understanding that enables you to report results and guide future decisions
- Financially astute, ability to understand performance and drive results
- Strong internal and external stakeholder management
- Possesses a creative eye and copywriting ability
- The ability to manage multiple tasks simultaneously with tight deadlines
- Strong written and verbal communication skills (in terms of report writing, presentations etc.) for a wide variety of internal and external stakeholders, up to senior management level
- Excellent influencing skills and the ability to interact and build relationships with colleagues both within and outside of the Post Office, up to senior management level
- Likes to engage and challenge the norm; able to negotiate with and provide constructive feedback to others to achieve a successful outcome
- Highly organised approach to work; with a strong focus on accuracy, production processes and producing high quality work
- Results oriented and solution focused, with the ability to manage multiple tasks simultaneously with tight deadlines
- Can demonstrate confidence, resilience and the ability to be proactive, while also being able to follow instructions and provide support to the Head of Creative and Content
About Post Office
The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years. As one of the country’s most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously. We’re the UK’s largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide – more than all of the UK’s banks and building societies put together.
We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs. That’s why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails. And we’re improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we.
Securing the future Post Office’s future:
We are working hard to ensure that the next chapter of the Post Office’s history is a bright one. We are the current guardians of an iconic business and we want to hand over a thriving network of branches which can continue to provide essential products and services for our customers for many years to come. This is a uniquely exciting and challenging time for the Post Office – we’re shaping the future and creating a business we can all be proud of.
Working at the Post Office:
Post Office colleagues are the driving force behind our business. Whether they are in our branches or supporting from our offices, we are proud of the energy, commitment and customer focus our people all have in common.
All Post Office people are guided by our three values and behaviours:
- We care by always thinking customer
- We strive to make things ever better through honest challenge
- We commit to decisive delivery
The Post Office embraces diversity and inclusion in the workplace and actively promote working without discrimination. We are also a Disability Confident Employer and are committed to interviewing disabled people who meet our minimum criteria for the job.
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