Service Support Technician Job 22-0679 Do

Hourly rate listed of $28.94-$32.15 is the -22 rate. Effective 1, 2022, the hourly rate will increase to $30.97-$34.39.

Pursuant to Washington law, you must provide proof of full vaccination against COVID-19 upon hire. Please do not submit proof of vaccination with your application materials.

JOB TITLE: Service Support Technician

CLASSIFICATION: Data Processing – MACP

DEPARTMENT: Technology Services Department

REPORTS TO: Director of Technology Integration

JOB SUMMARY:

The Service Support Technician provides district technology support within the schools and the District Office, including technical and operational support on various applications, hardware, network and telecommunications systems and basic desktop support.

TYPICAL RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

• Monitor work orders and resolve routine technical incidents where the resolution is straightforward and within the Service Support Technician authority.
• Support buildings in the absence of a technician to service critical repairs and maintain technology support.
• Complete various tasks in the technology warehouse including inventory, shipping and receiving, organization, and unpacking of products.
• Provide various technical support for Windows computers, Chromebook computers, Network LaserJet and other printers, as well as other devices as assigned.
• Install and support approved computer peripherals.
• Provide telephone support to users of district’s computer systems and other technology.
• Support district media for trainings, interviews, and meetings.
• Confirm closure of resolved incidents with the user.
• Provide support to computer specialists and other staff in resolving problems with software and desktop applications. Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Interact with teachers and other district staff, for new software evaluation, installation and testing, documentation, and implementation planning.
• Log incidents and requests into work order system with the appropriate level of detail to build the knowledge base.
• Categorize and prioritize incidents and requests for future analysis and completion.
• Coordinate regular and periodic processes to support district fiscal, library, and student information systems.
• Assist with various clerical tasks, including, but not limited to filing, making copies, taking messages, drafting documents, etc.
• Provide backup support to receiving packages, and mail, when needed or assigned.
• Comply with district policies.
• Perform other duties as assigned.

JOB REQUIREMENTS: MINIMUM QUALIFICATIONS

Skills, Knowledge and Abilities required to satisfactorily perform the functions of the job.

• Skill and ability to communicate both verbally and in writing with all individuals in a professional and courteous manner.
• Exceptional interpersonal skills. Ability to be courteous, helpful, and patient with staff.
• Skill and ability to follow and give written and verbal instructions.
• Ability to multitask and complete assigned work within deadlines.
• Ability to perform professionally while under pressure and tight timelines.
• Skill and ability with operating office equipment including telephone, computer, calculator, copier, and media equipment.
• Ability to operate basic computer systems including, but not limited to, Microsoft and Google applications.
• Ability to complete multiple tasks simultaneously with frequent interruptions.
• Strong organizational and analytical skills.
• Ability to maintain consistent presence at assigned worksite and regularly work assigned hours.
• Ability to demonstrate effective cross-cultural communication skills and culturally responsive practices.
• Ability to identify and address personal, cultural, and institutional bias.
• Possession of a valid Washington Driver’s License with acceptable driving record.
• Ability to work a flexible/irregular schedule as needed.

Education:

• High school graduation or its equivalent.

PREFERRED QUALIFICATIONS:

• Experience with school district information systems and processes
• Knowledge of and experience with Microsoft Windows; Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook; electronic Student Information Systems (SIS); Google Applications, and automated library systems.
• Experience in computer system operations, including managing and loading printers, diagnosing trouble calls, resetting passwords and maintaining user accounts, and managing other system processes as assigned.
• Some college course work and/or other technical certifications in the area of computer information systems and/or Microsoft Office/Google applications.
• ITIL Foundation Certification (or agree to complete within first year of employment).

MUKILTEO SCHOOL DISTRICT NO. 6

PHYSICAL REQUIREMENTS: Service Support Technician

Other special tools or equipment used with this position:

• Printer
• Separator
• Hand Truck
• Ear Protectors

Mukilteo School District does not discriminate in any programs or activities on the basis of sex, race, creed, religion, color, national origin, age, veteran or military status, sexual orientation, gender expression or identity, disability, or the use of trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination: Civil Rights Coordinator and Title IX Coordinator Simone Neal (425-356-1319), [email protected], Section 504 Coordinator Lisa Pitsch (425-356-1277), [email protected], and the ADA/Access Coordinator Karen Mooseker (425-356-1330), [email protected]. Address: 9401 Sharon Drive in Everett, WA. Inquiries regarding ADA/Access issues at Sno-Isle TECH Skills Center should be directed to Wes Allen, Director (425-348-2220) [email protected]. Address: 9001 Airport Road in Everett, WA 98204.