IT Systems & Telecom Administrator

FirstPRO is now accepting resumes for a qualified IT Systems & Telecom Administrator for our clients based in New Castle, Delaware. This opportunity is a remote, contract to hire opportunity. The IT Systems & Telecom Administrator will be responsible for the system and application management lifecycle for a Cisco Unified Contact Center Enterprise environment and supporting third party business solutions. This includes a working knowledge of all software component features, configuration options, and methods for customization in support of new and existing business processes.

Skill Requirements:

• Experience in administration of Cisco PBX and VoiP solutions
• Experience in configuration and management
• Experience in troubleshooting call quality and connectivity issues
• Experience in server and third-party application installation and management within a Microsoft server environment

Job Duties and Responsibilities:

• Provide coordination and support during planning, design, and servicing of communication and business systems
• Responsible for daily troubleshooting of voice and system related issues impacting end users
• Responsible for new client voice configurations including call treatment, routing, and outbound dialer campaigns
• Coordinate and perform ongoing server administration, software maintenance and solution upgrades
• Completion of end user onboarding/offboarding tasks for voice environment.
• Assist in larger team, departmental, or corporate projects and take ownership of small to mid-size projects
• Develop and refresh documentation supporting the contact center and installed third-party solutions
• Strong willingness to learn new technologies and ability to independently research

Job Types: Contract, Full-time

Pay: $45.00 – $50.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Remote