Manager, Network Engineering

POSITION PURPOSE

The Manager, Network Engineering provides leadership to the team through effective objective setting, delegation, and communication. Sets direction and expectations for all departmental activities. Maintains professional business relations with clients and outside partners. The Manager, Network Engineering is expected to keep management well informed of area activities.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Planning and implementation

Assists the management team with planning and budgeting.
Executes approved corporate and departmental initiatives and goals and ensures that goals are completed on time and within budget.
Develops and implements operational plans, policies and goals which support strategic direction.
Continually evaluates established policies and procedures and updates or modifies them as necessary to keep in line with strategic objectives and/or compliance guidelines.

Overseeing daily activities

Ensures the implementation of cost effective and efficient systems designed to meet current and future client and company needs.
Ensures that users and clients needs are met and that they are fully capable of utilizing established systems.
Ensures that equipment, peripheral devices, and software are set up and operated in accordance with established procedures. Researches and recommends equipment, software, and system updates.
Ensures that IT systems are secure, properly backed-up, and appropriately documented in accordance with approved information security policy.
Acts as escalation point for all departmental issues 24/7.

Management

Provides leadership to personnel through effective objective setting, delegation, and communication. Conducts staff meetings as required. Directs, schedules, and coordinates department functions.
Ensures that personnel are well trained, effective, and optimally used. Instructs personnel regularly regarding policy, procedure, and program changes.
Conducts performance appraisals as needed. Formulates and implement corrective actions as needed.
Cultivates and fosters team building and cooperation and motivates team members to achieve goals. Provides assistance and support as needed.
Ensures that staffing levels are appropriate and human resources are effectively utilized. Interviews, hires, and assigns personnel.
Handles time-keeping reporting functions for staff members.

Client, supplier, and vendor relationships

Tracks and resolves problems with efficiency and appropriate urgency.
Maintains open lines of communication and positive relationships with clients, suppliers, and vendors.
Promotes goodwill and a positive image of the company.

Effective communication and cooperation

Ensures that IT functions are well coordinated with other corporate operations.
Keeps the Executive Management informed of Information Technology, progress toward established objectives, and of any significant problems.
Attends and participates in meetings and committees as required.

All other duties as assigned

Stays informed of trends and changes in the information services field.
Embraces all other duties as assigned.

PERFORMANCE MEASUREMENTS

Coach and mentor staff to meet and/or exceed all expectations of the job while maintaining a positive professional attitude.
All department functions are performed effectively and in accordance with established policies and procedures.
End users are well supported. Network infrastructure incidents are well reviewed and documented.
Network Infrastructure is well maintained.
Professional business relations exist with users and outside vendors.
Required reports are generated accurately and timely.
Management is notified of computer/technical activities and significant problems.
Disaster planning and mitigation strategies are effective and well documented.

QUALIFICATIONS

Education/Certification

B.S. in Computer Science or related field or equivalent experience and training.

Required Knowledge

Strong knowledge of network design, deployment, and support.
Strong knowledge of switching, routing QOS, and firewalls.
Strong knowledge of computer and telecommunications equipment.
Strong analytical/technical knowledge pertaining to decision analysis.
Strong knowledge of effective methods for coaching and mentoring staff for optimal performance.

Experience Required

3 or more years working in a 24/7 operational environment.
2 or more years of management level experience of equivalent decision-making authority/experience.

Skills & Abilities

Excellent leadership and organizational skills.
Strong oral and written communications abilities.
Solid project management skills.
Well organized and attentive to detail.
Creative, self-motivated, and practices a sense of urgency.
Advanced customer service skills.
Technical and advanced analytical, financial, and budgeting skills.
Strong customer service skills and willingness to assist others.
Able to coordinate well with other departments, internal personnel, and clients.
Able to communicate complex information clearly to users with varying technical understanding.