Telecommunications Operator (Big Island, Call-In) Multiple Openings!

To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all the people of Hawaii.

Responsibilities

I. JOB SUMMARY/RESPONSIBILITIES:

• Relays and expedites incoming, outgoing and interoffice calls for the hospital.
• Functions as the communication center for security and team leaders and plays a key role in emergency response communications.

II. TYPICAL PHYSICAL DEMANDS:

• Essential: seeing, hearing, speaking, finger dexterity, lifting usual weight of ½ pound up to 2 pounds, pushing/pulling, carrying usual weight of ½ pound up to 3 pounds, reaching at and above shoulder level, repetitive arm/hand motions.
• Frequent: gripping of an object, twisting body and reaching below shoulder level.
• Occasional: walking.
• Operates switchboard, multi-line telephone, computer, fax machine, copier, printer.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.
• Subjected to varying and unpredictable situations.
• Subjected to stressful situations, e.g., codes, disasters, etc.
• Subjected to many interruptions.
• Possible exposure to violent or demanding patients or families in nearby waiting room.

IV. MINIMUM QUALIFICATIONS:A. EDUCATION/CERTIFICATION AND LICENSURE:

• High school diploma or equivalent education.

B. EXPERIENCE:

• Six (6) months to one (1) year experience as a telephone operator preferred.
• Prior telephone operator experience preferred.
• Experience to demonstrate the following:

o Knowledge and skills in use of general office equipment, i.e., computer, facsimile, calculator.

o Good basic mathematical and organizational skills.

o Good verbal and written communication skills in English.

o Ability to respond to crisis calls and execute disaster plans.

o Ability to handle a variety of complex situations at the same time.

o Ability to problem solve with minimum supervision.

o Ability to work calmly in stressful situations.

• Knowledge and skills necessary to operate a multi-line switchboard preferred.

Equal Employment Opportunity

Equal Opportunity Employer / Disability / Vet

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