WSSC Water
This is a non-merit system, employment-at-will, long-term contract position.
The Voice Network Engineer supports the daily operations of the telephony network systems and voice/data cabling at WSSC Water. The Voice Network Engineer analyzes, implements and supports the voice network infrastructure and related call center systems. S/he provides solutions and recommendations for voice/network cabling infrastructure plans and requirements and assists other team members in their duties. Also monitors SLAs for the voice network ensuring they are met.
Essential Functions
- Supports the existing infrastructure and assists in the design and deployment of voice/data solutions in support of both business and technical initiatives
- Prepares and maintains voice and network infrastructure diagrams and other technical documentation in a comprehensive manner
- Supports WSSC Water initiatives with product evaluations, integration and on-going product management for components of the enterprise network
- Works to ensure telephony and voice and data cabling implementations meet client service level agreements
- Assists in the testing, implementation, and monitoring of voice network requirements, including disaster recovery, 3rd party connections and remote connectivity
- Uses and creates circuit schematics, cabling diagrams, and Visio diagrams as guides in repair and installation assignments
- Oversees and coordinates with contracted cabling vendors and their related tasks
- Documents and maintains records of all installation and repair work
- Maintains updated inventory of parts, cables and other equipment
- Participates in a preventive maintenance program
- Adheres to and assists other team members in complying with evolving security and process policies
- Provides project management support for network upgrades and new installations
- Manages and performs day-to-day voice communication systems maintenance to ensure optimum performance
- Supports the WSSC Water contact center operations and related contact center application systems (i.e. IVRS, agent telework systems, etc.)
- Drives a vehicle to conduct WSSC Water business
Other Functions
- Maintains knowledge of industry trends and best practices in order to propose solutions to improve the telecommunications infrastructure
- Performs other duties as assigned
Work Environment And Physical Demands
Business casual office environment
Required Knowledge, Skills, And Abilities
- Knowledge of the operation, repair, and installation of voice communications test equipment
- Competent with the use of various types of electronic test equipment such as data network analyzers, cable integrity analyzers, TI Tester, BERT tester, power meters and telephone test sets
- Knowledge of high-availability technologies and techniques
- Knowledge of transmission mediums such as T1, fiber optics and microwave
- Ability to read, interpret and create cabling diagrams in Visio and other tools
- Understanding of the hazards and precautionary methods pertaining to the trade
- Skill in locating and repairing complex defects in electronic systems
- Good customer focus and ability to work with and meet business users’ requirements
- Excellent analytical, organizational and problem-solving abilities
- Strong interpersonal interaction skills such as partnering, conflict management, consulting, and mentoring
- Skill in documenting systems and procedures
- Effective verbal and written communication skills
Minimum Education, Experience Requirements
- Bachelor’s degree in Telecommunications Engineering/Technology or a related discipline
- 3+ years telecommunications experience that includes:
- Demonstrated experience in voice communications hardware and software maintenance in an enterprise environment
- Demonstrated experience in voice/data cabling hardware in an enterprise environment
- Demonstrated experience working with/meeting business users’ requirements
- Experience implementing ITIL methodologies to proactively monitor infrastructure environments
- Demonstrated experience with providing excellent customer service support with telecom systems
- Some experience in maintaining electronic/communications systems, including wireless telephony systems
- Experience with analog, digital, and IP voice/data systems
OR
- High School diploma or equivalent
- 7+ years telecommunications experience that includes:
- Demonstrated experience in voice communications hardware and software maintenance in an enterprise environment
- Demonstrated experience in voice/data cabling hardware in an enterprise environment
- Demonstrated experience working with/meeting business users’ requirements
- Experience implementing ITIL methodologies to proactively monitor infrastructure environments
- Demonstrated experience with providing excellent customer service support with telecom systems
- Some experience in maintaining electronic/communications systems, including wireless telephony systems
- Experience with analog, digital, and IP voice/data systems
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