Telecommunications Specialist

Required Skills

· 8-10+ years of Hands-on experience in Avaya and Nortel Voice system

· Have clear understanding on VOIP protocols like SIP, H.323 and MGCP

· Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.

· Should be able to support on Telecom related tickets need Hands and feet includes MDF cabling support, analog, IP phone support for Nortel and Avaya Phones

· Should have knowledge supporting Spectralink and ASCOM wireless phones

· Keep records of Telecom inventory

· Excellent troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.

· Must be able to participate and represent the team in Change and Incident management meetings.

· Excellent communication and presentation skills.

· Coaching analysts for correct routing of tickets, capturing critical information

· Open for 24×7 availability

Responsibilities:

· To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.

· To provide support for on call escalations orL3 level support and doing incident and problem management

· Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.

· To adhere to quality standards, regulatory requirements and company policies

· To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

· To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Job Type: Contract

Pay: Up to $40.00 per hour

Schedule:

• 8 hour shift

Experience:

• Network Voice: 5 years (Preferred)
• Avaya: 5 years (Preferred)
• Nortel: 6 years (Preferred)

Work Location: One location

Speak with the employer
+91 +1 (574) 373-0290