NAVEX Global
Job Summary
NAVEX Global, is currently hiring on a vacant job post of Telecom Provisioning Engineer based in Remote. Please read the job detail carefully before applying.
Job Title: Telecom Provisioning Engineer
Company Name: NAVEX Global
Job Type: Full Time
Job Location: Remote
Salary:
Job Link Expiry: 2022-11-23
Posted on: jobsintelecom.net
Job Detail
Position Summary:
As our Telecom Provisioning Engineer, you will be part of our Telecom team that is responsible for the day-to-day delivery and maintenance of NAVEX’s customer telephony solutions. Specifically, you will be responsible for the configuration and set-up of new customer telephony programmes, maintaining and updating existing telephony programmes, researching and analysing programme routing plans, and working directly with our vendors. The ideal candidate has high attention to detail and is a problem-solver.
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Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture
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Meaningful Work. Innovative products and solutions with real life impact for people and organisations
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Career Growth. Stellar training, mentorship, and an unwavering commitment to your growth and success
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Life Flexibility. To care for you, your loved ones and your community
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Industry Leadership. A highly reputable, fast growing and consistently profitable organisation
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Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice
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Provide testing services for domestic and international telephony architecture to validate connectivity and performance for inbound services
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Validate calling plans have correct terminations and have been properly set up in appropriate programme setups to direct to correct programmes
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Develop submission mechanisms to identify testing requirements to various vendors and internal resources
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Develop and maintain reporting structures for communicating test results to internal and external customers
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Submit remediation plans to necessary internal and external resources to resolve failures identified in the testing protocols
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Track and maintain open issues through resolution
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Work with other members of the Telecom group to implement continuous improvements through best practises and maintain best-of-class telephony offerings for each operational country where NAVEX telephony services are provided
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Implement and maintain service level agreements (SLA) for testing services and ensure adherence to the published timelines
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Coordinate and maintain corporate testing of lines within specific countries deemed at risk for line loss due to non-usage
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Participate in IT-related and other special projects, or responsibilities as assigned
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A Bachelor’s degree preferred, not required
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2 years customer service experience
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1+ years of experience in telephony administration preferred, not required
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A demonstrated ability to manage non-technical telephony investigations and solutions, identifying problems, and providing timely and efficient solutions while prioritising workload
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The ability to manage conflict effectively and provide strong attention to detail, excellent follow through and reliability
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Proficiency in Microsoft Windows and Office
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A demonstrated ability to manage changing priorities and execute efficiently – you must be adaptable to our dynamic and evolving organisation and external environment
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The ability to implement telecom solutions via established vendor products
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A demonstrated ability to work with customers to gather requirements and translate business needs into technology solutions
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Excellent verbal and written communication skills and a commitment to engage and collaborate with people across a variety of levels and diverse backgrounds
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